Volvo 2006 Annual Report Download - page 23
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Services
Volvo Trucks has in the recent years developed its
retail network in Europe through the wholly-owned
Volvo Truck Centers. This is an important part of the
company’s strategy to work closer with the customers
and hereby be able to be more efficient when it comes
to distribution, service and marketing.
Accessories
Customers are offered a wide range of accessories.
Volvo’s wheel loader, for example, can be fitted with
a number of different tools to help with various
tasks.
Financing
Financial solutions are vital to the Volvo Group. The
customer offering includes traditional financial ser-
vices such as installment contracts, operating and
financial leasing and dealer financing.
Accessories,
spare parts
and
services
Today, soft products account for a significant
share of the Group’s total sales and is expected
to grow further in the years ahead.
Products that feature reliability, durability, driv-
ability and fuel economy help to increase cus-
tomers’ profitability and productivity. The
Group’s goal is to exceed customer expecta-
tions at a lower price than the competitors.
Accessories, spare parts and
services
The Volvo Group’s vision is to be the world
leader of commercial transport solutions.
Most transports require, in addition to the
vehicle, a number of accessories or services to
carry out specific transport assignments in the
best way. This is where the Volvo Group’s wide
selection of accessories, spare parts and ser-
vices, or soft products, enter the picture.
This selection of services includes a range of
financing solutions, rental services, used trucks,
service contracts and IT services.
Because the accessories, spare parts and
services businesses predominately belong to
the aftermarket, these serve to balance fluctu-
ation in the economy. By increasing the selec-
tion of soft products, the Group’s profitability is
increased throughout the entire business
cycle.
The strategy of increasing sales of accessor-
ies, spare parts and services is also important
for reaching the Volvo Group’s profitability and
growth targets, particularly in mature markets.
A global group 2006 19