Volvo 2006 Annual Report Download - page 11
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Quality
Quality is an expression of our goal to offer reli-
able products and services. In all aspects of our
operations, from product development and
production, to delivery and customer support,
the focus shall be on customers’ needs and
expectations. Our goal is to exceed their expect-
ations. With a customer focus based on every-
one’s commitment and participation, combined
with a process culture, our aim is to be number
one in customer satisfaction. This is based on a
culture in which all employees are responsive
and aware of what must be accomplished to be
the best business partner.
Safety
Safety is concerned with how our products are
used in society. We have had a leading position
in issues regarding safety for a long time; our
goal is to maintain this position. A focus on
safety is an integral part of our product devel-
opment work. Our employees are highly aware
of safety issues, and the knowledge gained
from our internal crash investigations is applied
in product development. Our goal is to reduce
the risk of accidents and mitigate the conse-
quences of any accidents that may occur, as
well as to improve safety and the work environ-
ment for the drivers of our vehicles and equip-
ment.
Environmental care
We believe that it is self-evident that our prod-
ucts and our operations shall have the lowest
possible adverse impact on the environment.
We are working to further improve energy effi-
ciency and to reduce emissions in all aspects of
our business, with particular focus on the use of
our products. Our goal is that the Volvo Group
shall be ranked as a leader in environmental
care. To achieve this goal, we strive for a holistic
view, continuous improvement, technical devel-
opment and efficient resource utilization.
A global group 2006 7