Vodafone 2013 Annual Report Download - page 104

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5. Employees
This note shows the average number of people employed by the Group during the year, in which areas of our
business our employees work and where they are based. It also shows total employment costs.
During the year the Group changed its organisation structure. The information on employees by segment is presented on the revised basis,
withprior years amended to conform to the current year presentation.
2013 20122011
EmployeesEmployees Employees
By activity:
Operations 15,422 14,52214,171
Selling and distribution 32,162 30,28628,311
Customer care and administration 43,688 41,56541,380
91,272 86,37383,862
By segment:
Germany 11,088 12,11512,594
UK 7,850 8,1518,174
Other Northern and Central Europe 19,679 15,500 14,215
Northern and Central Europe 38,617 35,766 34,983
Italy 5,750 5,8386,121
Spain 4,223 4,379 4,389
Other Southern Europe 4,219 4,480 4,738
Southern Europe 14,192 14,697 15,248
India 11,996 11,23410,743
Vodacom 7,311 7,4377,320
Other Africa, Middle East and Asia Pacic 11,500 10,886 10,896
Africa, Middle East and Asia Pacic 30,807 29,55728,959
Non-Controlled Interests and Common Functions 7,656 6,353 4,672
Total 91,272 86,37383,862
The cost incurred in respect of these employees (including directors) was:
2013 20122011
£m £m £m
Wages and salaries 3,331 3,1582,960
Social security costs 419 399 392
Share-based payments (note A4) 134 143156
Other pension costs (note A5) 167 143134
4,051 3,843 3,642
Notes to the consolidated nancial statements (continued)
102 Vodafone Group Plc
Annual Report 2013