MasterCard 2008 Annual Report Download - page 8

Download and view the complete annual report

Please find page 8 of the 2008 MasterCard annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 160

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160

6 MasterCard Annual Report 2008
In 2008, we continued to build our relationship with merchants and established valuable new partnerships. For example, we
launched the Everyday Money MasterCard Credit Card with HSBC and Woolworths, Australia’s largest retailer. Importantly,
we continue to solicit merchants’ input by conducting Merchant Advisory and Point of Interaction Group Meetings around the
world. Topics include chargebacks, e-commerce, and new payment solutions, as well as other issues. These meetings provide
a valuable forum for sharing insights that help inform new MasterCard processes and payment capabilities.
Shaping a World-Class Organization
Throughout the year, we instilled a greater emphasis on employee training, career development and diversity and inclusion
initiatives. As a company that conducts business in 210 countries and territories, we recognize that having a diverse
workforce is critical to delivering value globally.
I am very pleased with our efforts to build a world-class organization and delighted with the accolades MasterCard has
received. These include recognition from Working Mother magazine, which put us on its 2008 “100 Best Companies” list
and the Human Rights Campaign Foundation, which recognized MasterCard as one of its 2009 “best places to work.”
In addition, DiversityInc ranked MasterCard among the top companies for diversity, and Training magazine included us on
its “Training Top 125” list, which recognizes the best global companies for employer-sponsored training and development.
Moreover, BusinessWeek magazine ranked our organization number 10 on its “BusinessWeek 50” list, and Fortune
magazine cited MasterCard as one of the “World’s Most Admired Companies.”
We are also proud of the ways we give back to the communities we serve. Whether through the fi nancial planning and
educational resources we offer in numerous countries, the card programs we develop to help disburse government funds
and disaster relief, or the generous volunteer efforts of our employees, we continue to demonstrate good corporate
citizenship around the world.
Of course, any enterprise is only as good as its people — and we’ve been extremely privileged in that regard. In 2008,
we welcomed Jackson Tai, the former vice chairman and CEO of DBS Group and DBS Bank Ltd., to our Board of Directors.
Mr. Tai brings to his role deep knowledge of our industry and a wealth of experience in Asian markets. We also extend
our gratitude to Tan Teong Hean who left the board in 2008. We appreciate the numerous contributions he made to
our organization.
During the year, we also welcomed two new Executive Committee members: Rob Reeg and Stephanie Voquer, who oversee
Global Technology and Operations and Global Human Resources, respectively. At the same time, we saw the retirements of
Alan Heuer as vice chairman and Michael Michl as chief administrative offi cer. We benefi ted immensely from their expertise
over the years and are grateful for their leadership.
It is clear that we are fortunate in many ways, not the least of which is how our employees have demonstrated that they are
ready and able to meet the challenges before us — and to advance commerce when it matters most.
Robert W. Selander
President and Chief Executive Offi cer
To learn more about MasterCard, visit our website:
www.mastercardworldwide.com