Konica Minolta 2015 Annual Report Download - page 71

1. Number of accidents: 0
2. Improve the quality of products, sales and service throughout the product lifecycle*2
• Conducted risk assessment training with the aim of ensuring product safety
• In the Business Technologies Business, measured the global NPS Score*3 and implemented measures
with development, production, and sales working together based on customer feedback
• In the Healthcare Business, increased the rate of issues resolved by the Call Center from 60% when it
was opened to 80%
• Conducted EICC audits on Konica Minolta group production sites
• Considered support programs for suppliers
• Considered incentive programs for suppliers
• Established and published a Konica Minolta Conflict Minerals Policy Statement
• Expanded scope of conflict minerals voluntary survey in the Business Technologies Business and
improved the response rate and response accuracy
• Held a Management Policy Briefing in April and a Medium Term Business Plan Briefing in May for
analysts and institutional investors with top management directly explaining basic policies and growth
strategies
• Held company information sessions for individual investors in Tokyo in December and in Osaka in
February 2015 with top management directly explaining the Group’s business and growth strategies to
a total of about 700 individual investors
• Held two company information sessions for analysts and institutional investors (in September and
October) to explain the growth strategy for the Business Technologies Business
• Updated the IR website
• Won gold prize for the second year in a row in the Gomez IR website ranking
• Won highest award (first place overall) for Internet excellence from Daiwa IR
• Selected as best site for the second year in a row in the Nikko IR Evaluation
• Participated in an event for individual investors in Osaka in February 2015, directly explaining the
Group’s business and growth strategies through a company information session and booth presentation
• Held a company information session at a securities company’s branch office in March 2015
• Held a small meeting with analysts in December, and held meetings with institutional investors in and
outside Japan at opportune times to maintain two-way communication with top management
• Conducted questionnaires at each information session and shared the results internally, including with
top management, as a reference for future IR activities
• Created common evaluation standards for global senior personnel
• Revised the evaluation system for managers at Konica Minolta, Inc. and adopted our 6 Values as part of
the evaluation axis
• Held town hall-style meetings between employees and the president at different sites
1. Established the Health KM2016 medium-term health plan and started rolling it out
• Expanded efforts at Group-affiliated companies in Japan to encourage employees with potential health
problems to consult a doctor
• Implemented workplace improvement measures based on results of an organizational analysis of stress checks
• Started operating KENPOS, a health encouragement website to support better health among employees
• Held walking events and exercise workshops aimed at establishment of exercise and walking habits among
employees
2. Selected as a Health & Productivity Stock Selection in March 2015
1. Number of serious accidents*4: 0
2. Frequency rate of accidents causing absence from work: In Japan: 0.28, Outside Japan: 0.19
• Enhanced cultivation of a culture of safety: Conducted safety training for managers, training to increase
sensitivity to dangers, and training to increase the level of personnel with qualifications for dangerous work
• Global health and safety management: Held meeting of personnel responsible for health and safety in
China, and training to experience simulated dangers
• Intrinsic safety of equipment: Conducted comprehensive risk assessments of new processes
1. Number of serious product-related accidents*1: 0
2. Improve quality throughout the product lifecycle*2
• Request suppliers to practice CSR
• Conduct CSR assessments and audits
• Clarify support programs for suppliers
• Clarify incentive programs for suppliers
• Proper information disclosure
• Further improve the response rate and response accuracy for conflict
minerals surveys
• Continue disseminating information to encourage understanding of the
Medium Term Business Plan
• Maintain high external evaluations of the IR website and improve its usability for
visitors
• Continue to hold briefings and events for individual investors
• Conduct a global employee attitude survey
• Run programs for systematically developing senior personnel in Asia
• Continue implementing the town hall-style meetings between
employees and the president
1. Continue implementing the Health KM2016 medium-term health plan
• Enhance and strengthen support for Group-affiliated companies in Japan
• Reduce the number of high-stress workplaces by strengthening workplace
improvement measures
• Increase the continuous usage rate of KENPOS
1. Number of serious accidents*4: 0
2. Frequency rate of accidents causing absence from work: 0.1 or less
• Enhance cultivation of a culture of safety: involvement of senior management in safety,
safety management in the workplace, and raising the safety awareness of individuals
• Improve global health and safety management
• Enhance intrinsic safety of equipment and conduct comprehensive risk assessments
in different safety fields
Fiscal 2014 Results Fiscal 2015 Targets
*3 NPS (Net Promoter Score): An indicator that measures the percentage of customers who recommend the company and its products and services to others
*4 Serious accidents: 1. Death, diseases that require or may require long-term care, injuries that cause or may cause disabilities, and specific communicable diseases
2. Accidents that cause three or more employees at one time to suffer on-the-job death, injuries or diseases (including accidents that do not cause
absence from work)
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KONICA MINOLTA, INC. Annual Report 2015
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