Konica Minolta 2015 Annual Report Download - page 67

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CSR Management System
At Konica Minolta, the executive officer responsible for CSR, who
is appointed by the Board of Directors, carries the duties and
authorities concerning the entire Group’s CSR. Directly reporting to
him or her is the CSR, Corporate Communications and Branding
Division, which sees to the implementation of CSR management
for the entire Group.
The manager of the CSR, Corporate Communication and
Branding Division reports the progress of CSR activities to the
executive officer responsible for CSR, while also reviewing
measures and making proposals. Regarding matters of great
importance, the Management Council meets in a timely fashion to
deliberate, keeping CSR at the forefront of management decisions.
Regarding environmental management, safety and quality
control, the Corporate Social Responsibility Division reports to the
executive officer responsible for these issues. The division
organizes committees and meetings composed of managers
responsible for each of these three areas, and drafts policies,
constructs systems, and manages progress on a Group-wide
basis.
Characteristics of Stakeholders Tools and Opportunities for Communication
• Providing customer service via websites and call centers
• Providing product information via websites and newsletters
• Conducting customer satisfaction surveys
• Exchanging information via visits to customers
• Exchanging information at showrooms and trade shows
• Holding seminars
Customers
Konica Minolta does business around the world. Major customers of Konica
Minolta’s main business operations are corporations, government agencies, and
hospitals.
• Holding suppliers’ meetings
• Procurement Collaboration System
• Conducting CSR surveys (self-assessment questionnaires)
Business Partners
Konica Minolta procures raw materials, parts and components from different
companies depending on the type of business. The majority of these suppliers are
located in Japan, China, and elsewhere in Asia.
• Shareholders’ meetings • Briefings for investors • Visits to investors
• Briefings for business analysts and institutional investors
• Annual reports • IR website
Shareholders
and Investors
Since Konica Minolta has relatively high ownership by institutional and foreign
shareholders, the company is expected to take part in IR initiatives proactively on a
worldwide basis.
• Interactive intranet • Group journal • Employee attitude surveys
• Dialogue with labor unions • Offering internal help line systems
• Exchanging opinions during inspection tours of production sites by senior staff
• Holding town meetings attended by senior staff
Employees
Konica Minolta employs 41,598 people worldwide. Of those, 29% are in Japan,
22% are in Europe, 19% are in North America, and 30% are in China and
elsewhere in Asia, and others (Figures are based on total regular employees of
consolidated companies, as of March 31, 2015).
• Activities that contribute to local communities
• Community briefings and invitational events
• Sending speakers to lectures and places of education
• Industry group activities • Environmental reports and websites
• Public relations activities through publishing international publications and websites
Local and Global
Communities
Konica Minolta operates in countries across the globe, and acts as a responsible
member of every community where it operates.
As a manufacturer, Konica Minolta engages in various operations that impact the
environment. For instance, it generates CO2 emissions, which contribute to
climate change because of the use of materials derived from petroleum, which is
a dwindling natural resource, and this affects ecosystems in various ways.
• CSR reports, environmental reports, and websites
• Community briefings and explanatory meetings
• Collaboration with research institutions
Global
Environment
Appointment
Disclosure of CSR information
Communication of policy Reporting
Reporting
Daily dialogue
Communication of policy Reporting
Coordination
Coordination
Appointment Reporting
Board of Directors
Executive Officers
Decision-making on each division’s strategy, commitment to goal achievement
Stakeholders
Executive Officer in charge of CSR
CSR, Corporate Communications and Branding Division
Decision-making on CSR strategy,
commitment to goal achievement
Monitors each division’s goal setting and progress
Corporate planning and management divisions
Goal setting and progress management
Employees Customers Shareholders/investors Business partners Local and global
communities
66
KONICA MINOLTA, INC. Annual Report 2015
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