IBM 2005 Annual Report Download - page 19
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ManagementDiscussion
INTERNATIONALBUSINESSMACHINESCORPORATION ANDSUBSIDIARYCOMPANIES
18_ ManagementDiscussion
IBM’s Capabilities
Toexecuteitsstrategy,IBM’sbusinesscomprisesthreeprinci-
pal businesssegments:
• Systems andFinancing
• Software
• Services
SYSTEMS AND FINANCING
SYSTEMS:
Servers. IBM systemsusingIBMoperatingsystems(zSeriesand
iSeries), as well as AIX, the IBM UNIX operating system
(pSeries) and the Microsoft Windows operating system
(xSeries). All servers can also run Linux, a key open source
operatingsystem.
Storage. Data storage products, including disk, tape, optical
andstorageareanetworks.
AdvancedFoundry. Integratedsupplychainservicesandafull
suite of semiconductor manufacturing services using either a
client’sorIBM’sdesign.
ApplicationSpecificIntegratedCircuit(ASICs). Manufacturingof
customizedsemiconductorproductsforclients.
Standardproductsandcustommicroprocessors.Semiconductors
designed and manufactured primarily based upon IBM’s
PowerPCarchitecture.
Printing Systems. Production print solutions, on demand print-
relatedsolutions,enterpriseworkgroupprinttechnologies, print
managementsoftware, services andmaintenance.
RetailStoreSolutions. Point-of-saleretailcheckout systems,soft-
wareandsolutions.
FINANCING:
Commercial financing. Short-term inventory and accounts
receivablefinancingtodealersandremarketersofITproducts.
(RevenuereportedasGlobalFinancing.)
Clientfinancing. Leaseandloanfinancingtoexternalandinter-
nal clients for terms generally between two and seven years.
(RevenuereportedasGlobalFinancing.)
Remarketing. Thesale and leaseofusedequipment(primarily
sourced from the conclusion of lease transactions) to new or
existingclients.(RevenuereportedasGlobalFinancing.)
SOFTWARE
DB2 INFORMATION MANAGEMENT SOFTWARE. Advanced database
andcontentmanagementsoftwaresolutionsthatenable clientsto
leverageinformationondemand.
LOTUS SOFTWARE. Collaboration and messaging software that
allowsacompany’semployees,clients,vendorsandpartnersto
engage in real-time and asynchronous communication and
knowledgemanagement.
RATIONAL SOFTWARE. Integrated tools designed to improve an
organization’ssoftwaredevelopmentprocessesandcapabilities.
TIVOLI SOFTWARE. Software for infrastructure management,
includingsecurity,change,configuration,jobscheduling,storage
capability,performanceandavailability.
WEBSPHERE SOFTWARE. Management of a wide variety of busi-
nessprocessesusingopenstandardstointerconnectapplica-
tions,dataandoperatingsystems.
SERVICES
BUSINESSPERFORMANCETRANSFORMATIONSERVICES(BPTS). Helps
clientstransformtheirspendingonbusinessprocesses,namely
Selling, General and Administrative, and Research and
Development. BPTS requires advanced technology and deep
expertise in industry and/or specific functions like human
resources,logistics,payroll,sales,customerservicesandpro-
curement,toresultinholisticimprovementfortheperformance
and success of a business, including efficiency of individual
processes and their combined effort. BPTS solutions are
delivered to clients by several of the company’s business
areas: Business Transformation Outsourcing, Engineering and
Technology Services, Strategy and Change Consulting and
BusinessPerformanceManagement.(Revenuereportedinvar-
ious segments.)
BUSINESSTRANSFORMATIONOUTSOURCING(BTO). Deliversimproved
business results to clients through the continual strategic
change and the operation and transformation of the client’s
businessprocesses,applicationsandinfrastructure.
ENGINEERING & TECHNOLOGY SERVICES (E&TS). System and com-
ponentdesignservices,strategicoutsourcingofclients’ design
teams,andtechnologyandmanufacturingconsultingservices.
(RevenuereportedasHardware segment.)
BUSINESSCONSULTINGSERVICES(BCS). Deliveryofvaluetoclients
through consulting services for client relationship manage-
ment,financialmanagement,humancapital,businessstrategy
andchange,andsupply-chainmanagement,aswellasappli-
cationinnovationandthetransformationofbusinessprocesses
andoperations.
BUSINESSPERFORMANCEMANAGEMENT(BPM). Enablescompanies
tovisualizeend-to-endprocessesacrossbusinessandITsys-
tems, analyze execution in real time against goals, and make
adjustments as needed. IBM offers consulting, services and
middleware to simulate and monitor business processes, and
provides clients with real-time analysis of the underlying IT
systems carrying out those processes. (Revenue reported as
Softwaresegment.)
CENTERFORBUSINESSOPTIMIZATION(CBO). Helpsclientscontinu-
allyoptimizetheirbusinessperformancebydrawinguponmas-
sive amounts of real-time data, advanced analytical methods,
businessexpertiseanddeepcomputingpower.