Holiday Inn 2015 Annual Report Download - page 32

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KPIs
2015
status
2016 specific
priorities
Disciplined Execution
Fee margins 1.6ppt
growth in fee
margin in 2015
• Accelerate the roll-out of our online
procurement system (Procure to Pay),
allowing us to monitor and control
spend and use our scale to deliver
buying advantage.
• Continue to enhance our ‘Hotel Ready’
processes and communications with
hotels, to ensure effective delivery
of the most critical hotel initiatives.
Operating profit as a percentage of revenue, excluding revenue
and operating profit from owned and leased hotels, managed
leases and significant liquidated damages.
Employee
Engagement
survey scores
2.6ppt
increase
in Employee
Engagement
scores in 2015
• Continue to focus on developing
our ‘winning culture’, in particular
encouraging more regular and open
performance conversations, and
on embedding performance
management processes.
• Drive adoption of improvements to our
human resources systems to further
our ability to develop and retain talent.
Average of our biannual Employee Engagement survey,
completed by employees and those who work in our managed
hotels (excluding our joint ventures).
Doing business responsibly
Number of people
participating in
IHG® Academy
programmes
1,215
IHG Academy
programmes across
68 countries
• Continue to provide skills and improved
employability to people via IHG
Academy, ensuring a positive impact
for local people, our owners and IHG.
• Roll out the enhanced IHG Academy
online tool to enable quality growth in
the programme, including increased
engagement with our franchise hotels.
2014
2013
2015
44.7%
43.2%
46.3%
2014
2013
2015
84.7%
81.7%
87.3%
2014
2013
2015
6,666
6,391
9,287
Key performance indicators (KPIs) continued
30 IHG Annual Report and Form 20-F 2015