Holiday Inn 2015 Annual Report Download - page 31

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KPIs
2015
status
2016 specific
priorities
Global RevPAR
growth 69
Holiday Inn Express
hotels with the
next-generation
room design
opened in 2015
200+
external recognitions
for our brands and
hotels in 2015
• Accelerate the roll-out and adoption
of our IHG Frontline training platform
across all IHG hotels, enabling our
people to deliver consistently great guest
experiences that build brand preference.
• Focus on driving consistency and quality
across our Crowne Plaza portfolio in
the US.
• Continue to invest in brand innovation,
such as the Holiday Inn Open Lobby,
the Holiday Inn Express next-generation
room design, and the Crowne Plaza
‘WorkLife’ room.
• Embed further improvements to
measuring guest satisfaction in
our hotels.
Revenue per available room: rooms revenue divided by the number
of room nights that are available.
Guest
HeartBeat
IHG’s guest satisfaction measurement indicator.
2014
2013
2015
6.1%
3.8%
4.4%
2014
2013
2015
83.83%
82.91%
84.52%
Link between KPIs and Directors’ remuneration
KPIs which could have an impact on the performance
measures for remuneration plans:
Annual Performance Plan
Long Term Incentive Plan
29
IHG Annual Report and Form 20-F 2015
STRATEGIC REPORT GOVERNANCE GROUP FINANCIAL STATEMENTS ADDITIONAL INFORMATIONPARENT COMPANY FINANCIAL STATEMENTS