Nokia 2011 Annual Report Download - page 78

compensation and management systems. We also recognize the right of employees to join unions and
enter into collective bargaining agreements. Almost all of our manufacturing facilities have collective
agreements in place with one or more labor unions. At December 31, 2011, 78% of our production
employees were covered by collective bargaining agreements.
In addition to onsite assessments, we also request that all eight of our major mobile device
manufacturing facilities conduct a self-assessment once a year using the ETASC (Electronics-Tool for
Accountable Supply Chains) self-assessment tool. ETASC, a joint effort of the Global eSustainability
Initiative (GeSi) and the Electronic Industry Citizenship Coalition (EICC), is a web-based information
management system to help companies collect, manage, and analyze social and environmental
responsibility data from their supply chain.
Nokia Code of Conduct. We are committed to actively fighting improper business practices, including
corruption, and believe that as a global company, we can play an important role in this area. We also
believe that our efforts can provide us with a competitive advantage with customers who demand high
ethical standards in their supply chain. For these reasons, we have a Code of Conduct in place across
Nokia. In 2011, we created the position of “Chief Ethics & Compliance Officer”, who plays a key role in
the support and development of the Code of Conduct, oversees corporate investigations as well as
compliance with policies and laws, and aims to foster the highest ethical standards in all the countries
where Nokia operates and does business.
The Code of Conduct is available in 34 languages and can be found on our website. Since 2009, we
have conducted a program to train each employee on our Code of Conduct using an e-learning
platform which is offered in 14 languages as well as live classroom training. By the end of 2011, 98%
of eligible non-manufacturing-based employees completed their training and in our manufacturing
facilities 72% of eligible employees completed their classroom training. The training programs will
continue during 2012. We have established several communications channels available to employees
and others to get help in understanding and applying the Code of Conduct, or to report concerns of
violations, including a “Contact the Board” channel for contacting the Board of Directors anonymously.
Human rights. Improved communications provide better opportunities for freedom of expression, and
therefore promote civil and political rights as well as economic and social rights. At the same time, we
have specific human rights responsibilities toward our employees, customers, the communities where
we work, and within our supply chain. We apply UN Human Rights special representative John
Ruggie’s business and human rights framework to our business practices. The ‘Protect, Respect and
Remedy’ framework has been widely welcomed by industry and governments. In 2011, we launched
the Nokia Human Rights Approach, articulating Nokia’s commitment to human rights.
Suppliers. Our sustainability efforts relating to our supply chain are discussed below under “Impact on
the environment:Devices & Services and Location & Commerce”.
Customer privacy. As the Internet has grown and new services for consumers have emerged, user
privacy has become increasingly important. Consumers have increasing possibilities to use and share
their personal information in new contexts. To remain a trusted brand, we work to ensure that this
custodial information is protected from any threats. Respect for privacy is part of our commitment to
observing high standards of integrity and ethical conduct in all our operations.
Product safety. Product safety is a top priority for Nokia. All our mobile products operate below relevant
international exposure guidelines and limits that are set by public health authorities. Since 1995, expert
panels and government agencies around the world have performed more than 110 reviews of the
scientific evidence regarding health effects from exposure to radio frequencies (RF). These reviews
consistently support the scientific conclusion that RF fields operated at levels below the exposure
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