Wells Fargo 2005 Annual Report Download - page 18

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16
Carrie Tolstedt, Regional Banking
Years in financial services: 20
Energized, Diverse, Caring
Clyde Ostler, Private Client Services (PCS), Internet Services
Years in financial services: 35
Great Service Every Time
Team members: 51,000
Households: 10.3 million
Stores: 3,120 (92 opened in ’05)
Products per customer: 4.8
(l to r): Carrie Tolstedt; Joey Davis,
Regional Banking,Omaha,
Nebraska; Laurie Doretti, Regional
Banking, Scottsdale, Arizona
Team members: 8,000
PCS clients: 820,000
Active online consumers: 7.1 million
#1 consumer internet bank
(l to r): Katie Kellen,PCS,
Denver, Colorado; Clyde Ostler;
Lisa Robinson, Internet Services,
San Francisco, California
“Our success begins with our great team.When our diverse and
caring team is doing what they do best, they connect with our
customers to create a special relationship that lasts a lifetime. Our
engaged team is the link between our vision and the customer
experience.Supported by talented leaders in our local markets,
our team responds quickly to their customers,on the spot, doing
what’s right for them.They know their stores, their customers and
communities better than anyone.
We develop tools centrally to support our team—training,
measurement, marketing, reporting, products and systems.We want
to earn 100 percent of our customers’ business by partnering with
other teams,such as Home Mortgage, Private Client Services and
Wells Fargo Financial.Our customers are at the center of everything
we do. Our team is our competitive advantage.”
“Our picture of success for Private Client Services is very simple—
exceptional service for each client every time.We start with the
client’s aspirations, goals, and the legacy they want to leave for future
generations.Our value-added is our financial advice.
Our team of professionals should understand our clients’ financial
needs so well—and deliver such great service—that they will want
to bring all their business to Wells Fargo. Partnering with our banking
store teams, we provide investment and insurance services by
putting our customers’needs first, and giving them great, individual
service and advice that distinguishes us from our competitors.
We’re rated America’s best internet bank, but we measure
internet success by what our customers tell us—and they tell us
they appreciate the convenience and benefits of wellsfargo.com
by giving us more of their business.”