Wells Fargo 2005 Annual Report Download - page 14
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12
“The way our team partners together, cares about each other, cares
about customers and solves their financial needs is rare in any
company.‘Culture’makes it happen. It’s instinctive. It’s knowing the
right thing to do without having to be told.Financial services is very
complex. Our company has more than 80 businesses,so winning
all our customers’business is a team sport.The star of our team…
is the team!
We’re a circle not a hierarchy. At the center of the circle—our
customers.Alongside them—our customer-contact team members.
Farther out in the circle are our managers.At the outside of the circle
are senior managers like me.All of us partner together to do the
best job we can for our customers.
If we grow the top line—revenue—the bottom line takes care
of itself.We’re not just expanding our franchise, we’re expanding our
thinking.We’re not just adding new stores,we’re adding more team
members to serve and sell our customers and offer them the best
solutions. Our success is the result of habits and focused execution,
not random acts. Our people are our competitive advantage.Our
product is service.Our value-added is advice.Our customers come
to us because of what we know, so they can learn how to save time
and money. If we think like a customer and focus our team on
serving customers, then everyone benefits.”
John Stumpf, President and Chief Operating Officer
Years in financial services: 30
Star of Our Team: The Team!
(l to r): Patti Hoversen,Technology
Information Group,Minneapolis,
Minnesota; Lori LoCascio,Wells Fargo
Phone Bank,Lubbock,Texas;
John Stumpf