Wells Fargo 2005 Annual Report Download - page 15

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13
“Our picture of success begins with talented people.Our customers
think of them first when they think of Wells Fargo.Diverse, seasoned
leaders who make decisions locally, close to the customer. Our
relationship managers make sure we completely understand the
customer’s needs before we offer any products to satisfy their
financial needs.The scope of our group is amazing55 national
businesses,coast to coast,revenue the equal of a Fortune 350
company, as impressive an array of products and services as you’ll
find anywhere.
We know how to serve and sellwe lead the company in
products per customer. For example, we deliver credit products
many different waysa straight commercial loan,an asset-based
loan, a commercial mortgage loan, a franchisee loan, a loan for
equipment-finance or equipment-leasing, or a private placement
or a syndicated credit.Almost three of every four of our customers
now use our internet portalCommercial Electronic Office—to
run their business more efficiently. It continues to be the best in
the industry.Customers sign on just once to access more than
40 products. Our new Desktop DepositSM service lets customers
make deposits electronically from their own office,no more
hauling paper to our banking stores.“
Dave Hoyt, Senior EVP,Wholesale Banking
Years in financial services: 28
Knowing How to Serve and Sell
Team members: 15,000
Customers: 78,000
Locations: 600
Products per customer: 5.7
(l to r): Dave Hoyt; Patti Rosenthal,
Wholesale Services,San Francisco,
California; Ray Orquiola, Wholesale
University, San Francisco, California