Volvo 2013 Annual Report Download - page 15

The Code of Conduct is the mandatory, Group-wide policy for appropriate business
behavior and responsibility towards our stakeholders, and is the backbone of the
Group’s CSR and sustainability commitment. The Code of Conduct outlines the
Volvo Group’s principles and minimum standard for conducting business in an
appropriate, responsible and transparent manner. The policy consists of business
ethics, human rights and social justice and environmental principles which shall be
applied in policies, decisions and activities.
The Volvo Group’s vision is to become the world leader in sustainable
transport solutions by:
• creating value for customers in selected segments
• pioneering products and services for the transport and infrastructure industries
• driving quality, safety and environmental care
• working with energy, passion and respect for the individual.
• We are among the most profi table in our industry.
• We are our customers’ closest business partners.
• We have captured profi table growth opportunities.
• We are proven innovators of energy-effi cient transport
and infrastructure solutions.
• We are a global team of high performing people.
Business ethics principles
Volvo Group strives for integrity and compliance with business ethics
principles in all parts of our operations and prefers to work with compo-
nent suppliers, consultants, distributors and other business partners that share the
same values. The most important principles to apply and implement relate to
anti-corruption, not facilitating money laundering, reporting in a transparent, truthful
and timely manner, fair competition and compliance with tax rules.
Principles of human rights
and social justice
Volvo Group shall support and respect the protection of internationally
proclaimed human rights and make sure that the Group is not complicit in human
rights abuses. Volvo Group’s commitment to employees is that all employees shall
be treated with respect and be offered equal opportunities, be provided the
conditions for a safe and healthy work environment and have the right to join an
association to represent their interests.
Environmental principles
Environmental care has been a corporate core value for the Volvo Group
since 1972 and is an integrated part of daily business throughout the
value chain. We strive to design our processes and products in such a way that
energy, natural resources and raw material shall be used effi ciently. We aim to avoid
materials and methods posing environmental and health risks.
Environmental care
We believe that it is self-evident that our products and our operations
shall have the lowest possible adverse impact on the environment. We
are working to further improve energy effi ciency and to reduce emissions in all
aspects of our business, with particular focus on the use of our products. Our goal
is for the Volvo Group to be ranked as a leader in environmental care within our
industry. To achieve this goal, we strive for a holistic view, continuous improvement,
technical development and effi cient resource utilization.
Safety
Safety pertains to how our products are used in society. We have had a
leading position in issues regarding safety for a long time; our goal is to
maintain this position. A focus on safety is an integral part of our product development
work. Our employees are highly aware of safety issues, and the knowledge gained
from our internal crash investigations is applied in product development. Our goal is
to reduce the risk of accidents and mitigate the consequences of any accidents that
may occur as well as to improve the personal safety and the work environment of the
drivers of our vehicles and equipment. Our long-term vision is zero accidents with
Volvo Group products.
Quality
Quality is an expression of our goal to offer reliable products and ser-
vices. In all aspects of our operations, from product development and
production to delivery and customer support, the focus shall be on customers’ needs
and expect ations. Our goal is to meet or exceed their expect ations. With a customer
focus based on everyone’s commitment and participation, our aim is to be number one
in customer satisfaction. This is based on a culture in which all employees are re -
sponsive and aware of what must be accomplished to be the best business partner.
Our Vision
Our Code of Conduct
The Volvo Group views its corporate culture as a unique asset, since it is diffi cult for
competitors to copy. By applying and strengthening the expertise and culture we
have built up over the years, we can achieve our vision.
Quality, safety and environmental care are the values that form the Volvo Group’s
common base and are important components of our corporate culture. The corpo-
rate core values have a long tradition and permeate our organization, our products
and our way of working. They are an important part of our commitment to corporate
social responsibility.
Our Values
Our Wanted position 2020
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