Travelers 2011 Annual Report Download - page 7

Travelers is organized into the following three business segments: Business Insurance; Financial,
Professional & International Insurance; and Personal Insurance. For more information about
Travelers and its products and services, visit travelers.com.
Business Insurance Highlights
 Net Written Premium  Billion
Business Insurance off ers a broad array of property and casualty insurance
products and services to its clients which range from small “Main Street”
businesses to midsized and specialty companies to Fortune ™ corporations
Business Insurance is organized into underwriting and marketing groups focused
on particular markets industries or product lines Select Accounts primarily sells
packaged property and casualty coverages to small businesses Commercial
Accounts markets tailored insurance products and services to midsized
businesses including domestic fi rms with global exposures and National
Accounts provides highly customized insurance and risk management services
to large companies In addition business units in the Target Risk Underwriting
group provide insurance products and services to address large property inland
marine ocean marine equipment breakdown and excess casualty risks while
business units in the IndustryFocused Underwriting and Specialized Distribution
groups tailor coverage to complex industries including oil & gas technology
agriculture trucking and construction as well as to the public sector
 Highlights
Select Accounts achieved yearoveryear increases in new business fl ow
and policiesinforce in  for the fi fth consecutive year validating the
continued demand for Travelers’ small commercial products off ered through
TravelersExpress® its industryleading quotetoissue platform Select made
marketchanging enhancements to the platform in  For example Select
launched its fl agship product Master PacSM on the platform raising the bar on
product sophistication and ease of doing business for agents and brokers
Also in  in partnership with the Travelers Institute® Select hosted
symposia around the country designed to identify and fi nd solutions to
key challenges facing today’s small businesses The “Small Business  Big
Opportunity” series also brought attention to the importance of disaster
preparedness business continuity planning and risk management practices
Commercial Accounts continued to broaden its off erings for midsized
business by expanding its IndustryEdge® portfolio of products and services
IndustryEdge blends specialized expertise with industryspecifi c products and
dedicated risk control and claim services to help manage the complex and
evolving risks unique to many of the industries served The most recent
enhancements include the availability of Excess Educators Legal Liability through
IndustryEdge for Educational Institutions and new property coverages through
IndustryEdge for Healthcare Organizations Travelers Commercial Accounts also
introduced IndustryEdge for Craft Breweries that includes industryspecifi c
insurance coverages experienced risk control consultants and dedicated claim
services that are tailored to the nuances of this specialized business
Travelers also unveiled its Umbrella of Services to highlight the importance and
strength of the professional services available to midsized customers Umbrella
of Services is an integrated approach to marketing Travelers’ four key service
off erings  Claim Risk Control Risk Management Information Systems and
Policy Services  and is based on the premise that superior service deepens
the relationships with agents and the relationships they have with their clients
By leveraging the value of these services agents can benefi t from improved
retention and their customers benefi t from better loss results
National Accounts moved to a single integrated fi eld organization making it
easier for agents and brokers to do business with Travelers by streamlining
access to all of the company’s bundled and unbundled losssensitive products
and claim administration services National Accounts continued to off er
enhancements introducing new products including Travelers Money Market
Collateral Account and Deductible CloseOut Travelers’ industryleading risk
management information system eCARMA® off ered several new features
to help customers manage loss costs including Claim Alerts which pushes
customized claim activities daily to clients Each risk management solution
is designed to drive a better result for customers and help them to manage
their total cost of risk
Within the Target Risk and IndustryFocused Underwriting groups
 Agribusiness continued its solid growth pattern through high customer
retention and record new business submissions A targeted new agency
appointment strategy increased market penetration into the rural agency
network This expanded distribution allows Agribusiness to bring products and
services closer to its customer base Agribusiness continued its tradition of
product innovation by releasing Ag Xtra® an enhanced package of coverages
targeted for more complex farming operations This industryfocused business
also expanded utilization of the TAgSSM Travelers Agribusiness System
quoteandissue system for ease of doing business with agents
 Boiler & Machinery introduced its enhanced EnergyMax SM monoline
equipment breakdown policy to key markets including the State of California
as part of a continuing national roll out EnergyMax  provides policyholders
with a comprehensive suite of protections including New Generation coverage
which aff ords up to  percent of replacement value for the upgrade of
irreparable equipment to stateoftheart technology
 Construction is a leading provider of insurance products and services for
small midsized and large contractors Construction continued its long
tradition of specialization and expertise through its dedicated Underwriting
Claims and Risk Control services while also providing enhanced agency
services such as secure online quotes and access to important ancillary
products such as Professional Liability Railroad Protective Liability and
Owner’s Contractors Protective Liability Construction introduced a new
enhanced Professional Liability program and experienced customer growth
and momentum with its latest off ering IndustryEdge for General Contractors
 Inland Marine a leading provider of Builders’ Risk insurance in the United
States partnered with Technology to introduce Travelers Clean Energy &
Technology Practice which provides leading products and services to the
rapidlygrowing Wind and Solar Energy industry These two business units
colead an enterprisewide practice that provides insurance coverage spanning
the entire life cycle of clean energy projects from R&D and preplanning
consulting through the manufacture transport installation and operational
phases Clients include developers manufacturers contractors shippers
and power providers
 National Property a leading insurer of large property risks in the United
States continued to increase its portfolio of larger and more complex
accounts expanded its global reach by restructuring the process by which
it places admitted insurance policies in more than  countries to cover the
international exposures of domestic insureds and enhanced its underwriting
acumen by incorporating new tornado windstorm hail and fl ood risk
evaluation tools

2011 Business Highlights