Travelers 2011 Annual Report Download - page 15

Modeling’’ and ‘‘—Changing Climate Conditions.’’ The Company also utilizes reinsurance to manage its
aggregate exposures to catastrophes. See ‘‘—Reinsurance.’’
The Company is organized into three reportable business segments: Business Insurance; Financial,
Professional & International Insurance; and Personal Insurance.
BUSINESS INSURANCE
The Business Insurance segment offers a broad array of property and casualty insurance and
insurance-related services to its clients primarily in the United States. Business Insurance is organized
into the following six groups, which collectively comprise Business Insurance Core operations:
•Select Accounts provides small businesses with property and casualty products, including
commercial multi-peril, property, general liability, commercial auto and workers’ compensation
insurance.
•Commercial Accounts provides mid-sized businesses with property and casualty products,
including commercial multi-peril, property, general liability, commercial auto and workers’
compensation insurance.
•National Accounts provides large companies with casualty products and services, including
workers’ compensation, general liability and automobile liability, as well as property coverages,
generally utilizing loss-sensitive products, on both a bundled and unbundled basis. National
Accounts also includes the Company’s commercial residual market business, which primarily
offers workers’ compensation products and services to the involuntary market.
•Industry-Focused Underwriting. The following units provide targeted industries with differentiated
combinations of insurance coverage, risk management, claims handling and other services:
•Construction serves a broad range of construction businesses, offering guaranteed cost
products for small to mid-sized policyholders and loss-sensitive programs for larger
accounts. For the larger accounts, the customer and the Company work together in actively
managing and controlling exposure and claims, and they share risk through policy features
such as deductibles or retrospective rating. Products offered include workers’ compensation,
general liability, umbrella and commercial auto coverages, and other risk management
solutions.
•Technology serves small to large companies involved in telecommunications, information
technology, medical technology and electronics manufacturing, offering a comprehensive
portfolio of products and services. Products offered include property, commercial auto,
general liability, workers’ compensation, umbrella, internet liability, technology errors and
omissions coverages and global companion products.
•Public Sector Services provides insurance products and services to public entities including
municipalities, counties, Indian Nation gaming organizations and selected special
government districts such as water and sewer utilities. The policies written by this unit
typically cover property, commercial auto, general liability and professional liability
exposures.
•Oil & Gas provides specialized property and liability products and services for customers
involved in the exploration and production of oil and natural gas, including operators and
drilling contractors, as well as various service and supply companies and manufacturers that
support upstream operations. The policies written by this business group cover risks
including physical damage, liability and business interruption.
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