Travelers 2011 Annual Report Download - page 6

  Annual Report
 Community The cover of this year’s annual report says it
best  Travelers is committed to opportunity The company’s
community giving is primarily focused on improving academic
and career success for underrepresented youth In the past
fi ve years more than  million of our community support 
 million of our  million in   went to education
and our employees continue to lead the way in supporting
educational institutions and nonprofi t organizations in the
communities where they live and work A  Pell Institute
study identifi ed our signature program Travelers EDGE
®

Empowering Dreams for Graduation and Employment as one
of a few corporate initiatives that applies a comprehensive
approach making a distinctive and signifi cant contribution
to college access and workforce development programming
We continue to work with our community government and
nonprofi t partners to develop our future workforce creating
economically vibrant communities
Looking ahead
It is a fascinating time in the insurance industry  one that is
full of opportunities and challenges In this dynamic environment
our shareholders can rely on Travelers to identify emerging issues
early take action to capitalize on opportunities and respond to
challenges as they arise
In mid we decided that we were going to take steps to
improve rates terms and conditions on business that we were
underwriting to improve future returns in light of the insurance
pricing environment and the likelihood we would be facing low
fi xed income yields for some time Our eff orts to improve rates
have intensifi ed due to the possibility that weather patterns might
be changing prospectively for the worse
Within Business Insurance in particular we have seen positive
rate increases The fourth quarter  marked the fourth
consecutive quarter that Business Insurance has seen positive
rate change on renewed accounts
Given our eff orts to date we are pleased with our progress
and we believe we are on our way to improving profi tability
Conclusion
Following this very demanding year I cannot thank our employees
enough Our Claim professionals have worked tirelessly from
one natural catastrophe to the next In spite of the demands and
the high volume of requests we were able to achieve impressive
customer satisfaction levels Employees in our Investment group
have continued to manage the challenges that the complicated
economic landscape has delivered At the same time our
underwriters have been engaged in improving the company’s
profi tability through careful analysis and making the right
decisions for the company and our policyholders
As always but even more so given the challenges of the past year
we are extremely thankful to all the individuals who contribute to
Travelers’ success  our agents and brokers our employees our
Board of Directors and our customers We cannot do what we do day
in and day out alone and we are grateful for their continued support
Jay S. Fishman
Chairman and Chief Executive Officer
Launching fi ve new commercials in  the Travelers advertising
campaign continued to reinforce the company’s commitment to
protecting customers and keeping their trust through the theme
It’s better under the umbrella.SM This year’s commercials featured
the very popular Travelers dog
The Travelers commercials were ranked among the most memorable or
best liked new ads during  by Nielsen Also one of the company’s
commercials was integrated into the story of the season premiere
of NBC’s “The Offi ce”
To view the commercials go to travelerscom 
About Travelers  TV Commercials
ŴTRAVELERS 
ADVERTISING CAMPAIGN
It’s Better Under the UmbrellaSM