ICICI Bank 2009 Annual Report Download - page 28

Download and view the complete annual report

Please find page 28 of the 2009 ICICI Bank annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 180

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176
  • 177
  • 178
  • 179
  • 180

26
Directors’ Report
Distribution of shareholding of ICICI Bank at March 31, 2009
Range - Shares No. of Folios % No. of Shares %
Upto 1,000 863,459 99.12 63,105,229 5.67
1,001 to 5,000 5,628 0.65 11,337,849 1.02
5,001 – 10,000 668 0.08 4,786,994 0.43
10,001 – 50,000 733 0.08 16,585,720 1.49
50,001 & above 673 0.07 1,017,434,850 91.39
Total 871,161 100.00 1,113,250,642 100.00
Outstanding GDRs/ADSs/Warrants or any Convertible Debentures, conversion date and likely impact
on equity
ICICI Bank has about 150.96 million ADS (equivalent to about 301.92 million equity shares) outstanding, which
constituted 27.12% of ICICI Bank’s total equity capital at March 31, 2009. Currently, there are no convertible
debentures outstanding.
Plant Locations – Not applicable
Address for Correspondence
Sandeep Batra
Group Compliance Officer & Company Secretary
or
Ranganath Athreya
General Manager & Joint Company Secretary
& Head – Compliance for Non Banking Subsidiaries
ICICI Bank Limited
ICICI Bank Towers
Bandra-Kurla Complex
Mumbai 400 051
Tel No. : 91-22-2653 1414
Fax No. : 91-22-2653 1230
E-mail : [email protected]
The Bank has complied with the mandatory and majority of non-mandatory requirements mentioned in the listing
agreement, with respect to corporate governance.
ANALYSIS OF CUSTOMER COMPLAINTS
a) Customer complaints in fiscal 2009
Number of complaints pending at the beginning of the year 1,863
Number of complaints received during the year1102,488
Number of complaints redressed during the year 103,465
Number of complaints pending at the end of the year 8862
1. Excluding complaints resolved within 1 working day
2. Complaints pending beyond 30 days as on March 31, 2009 are 31.
b) Awards passed by the Banking Ombudsman in fiscal 2009
Number of unimplemented awards at the beginning of the year 1
Number of awards passed by the Banking Ombudsman during the year 0
Number of awards implemented during the year 1
Number of unimplemented awards at the end of the year 0