ICICI Bank 2009 Annual Report Download - page 117

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F43
36. Farm loan waiver
The Ministry of Finance, Government of India has issued guidelines for the implementation of the Agriculture debt waiver
and relief scheme for farmers on May 23, 2008. The Bank has implemented the scheme as per guidelines issued by RBI
vide circular no. DBOD No. BP.BC.26/21.04.048/2008-09 dated July 30, 2008 on “Agricultural Debt Waiver and Debt Relief
Scheme, 2008 - Prudential norms on income recognition, asset classification and provisioning and Capital Adequacy”.
Pursuant to the scheme an aggregate amount of Rs. 2,666.7 million has been waived which is recoverable from Government
of India. Of the above, an amount of Rs. 773.0 million has been received by March 31, 2009 and balance of Rs. 1,893.7
million is receivable in future.
37. Disclosure of complaints
The movement of the outstanding numbers of complaints is given below:
Particulars Year ended
March 31, 2009 Year ended
March 31, 2008
a) Number of complaints pending at the beginning of the year ............................ 1,863 579
b) Number of complaints received during the year ................................................ 102,488 185,431
c) Number of complaints redressed during the year.............................................. 103,465 184,147
d) Number of complaints pending at the end of the year ...................................... 88621,863
1. From April, 2008, complaints resolved within 1 working day are not included.
2. Complaints pending beyond 30 days as on March 31, 2009, are 31.
The details of awards during the year are given below:
Particulars Year ended
March 31, 2009 Year ended
March 31, 2008
a) Number of unimplemented awards at the beginning of the year ...................... 14
b) Number of awards passed by the Banking Ombudsmen during the year ......... —7
c) Number of awards implemented during the year .............................................. 16
d) Number of unimplemented awards at the end of the year ................................ —1
38. Comparative figures
Figures for the previous year have been regrouped wherever necessary, to conform to the current year‘s presentation.
forming part of the Accounts (Contd.)
Signatures to Schedules 1 to 19
For and on behalf of the Board of Directors
N. VAGHUL K. V. KAMATH
Chairman Managing Director & CEO
CHANDA D. KOCHHAR V. VAIDYANATHAN
Joint Managing Director & CFO Executive Director
SONJOY CHATTERJEE K. RAMKUMAR
Executive Director Executive Director
SANDEEP BATRA RAKESH JHA
Place : Mumbai Group Compliance Officer Deputy Chief
Date : April 25, 2009 & Company Secretary Financial Officer
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