Xerox 2015 Annual Report Download - page 98

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Note 2 – Segment Reporting
Our reportable segments are aligned with how we manage the business and view the markets we serve. We report
our financial performance based on the following two primary reportable segments – Services and Document
Technology. Our Services segment operations involve the delivery of business process and document outsourcing
services for a broad range of customers from small businesses to large global enterprises. Our Document
Technology segment includes the sale and support of a broad range of document systems from entry level to high-
end.
The Services segment is comprised of two outsourcing service offerings:
• Business Process Outsourcing (BPO)
• Document Outsourcing (which includes Managed Print Services) (DO)
Business process outsourcing services include service arrangements where we manage a customer's business
activity or process. We provide multi-industry offerings such as customer care, transaction processing, finance and
accounting, and human resources, as well as industry focused offerings in areas such as healthcare, transportation,
financial services, retail and telecommunications. Document outsourcing services include service arrangements that
allow customers to streamline, simplify and digitize their document-intensive business processes through
automation and deployment of software applications and tools and the management of their printing needs.
Document outsourcing also includes revenues from our partner print services offerings.
Our Document Technology segment includes the sale of document systems and supplies, provision of technical
service and financing of products. Our product groupings range from:
• “Entry,” which includes A4 devices and desktop printers; to
• “Mid-range,” which includes A3 devices that generally serve workgroup environments in mid to large
enterprises and includes products that fall into the following market categories: Color 41+ ppm priced at less
than $100K and Light Production 91+ ppm priced at less than $100K; to
• “High-end,” which includes production printing and publishing systems that generally serve the graphic
communications marketplace and large enterprises.
Customers range from small and mid-sized businesses to large enterprises. Customers also include graphic
communication enterprises as well as channel partners including distributors and resellers. Segment revenues
reflect the sale of document systems and supplies, technical services and product financing.
Other includes several units, none of which meet the thresholds for separate segment reporting. This group
includes paper sales in our developing market countries, Wide Format Systems, licensing revenues, GIS network
integration solutions and electronic presentation systems and non-allocated corporate items including non-financing
interest, as well as other items included in Other expenses, net.
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