Xerox 2015 Annual Report Download - page 24

• Focus in Government Healthcare: We narrowed our focus in Government Healthcare by limiting the scope of
development and deployment of new platforms, including our Health Enterprise Medicaid information system.
• Automation: We continued to successfully deploy our automation solutions, which use software to perform
rules-based, repeatable tasks freeing up people for higher-value activities, to differentiate our offerings, in areas
such as toll processing within Transportation Services, claims processing in Commercial Healthcare and virtual
agents in Customer Care.
• Key Signings: We signed large-scale deals, including one with the state of New York to implement a new
Medicaid information system based on our federally certified solution in New Hampshire and one with the state
of Florida to build a consolidated customer service system for processing highway toll transactions.
• Customer Retention: We increased our renewal rate by 3-percentage points in 2015 to a rate of 84%.
Document Outsourcing
We are the industry leader in document outsourcing services. We help companies assess and optimize their print
infrastructure, secure and integrate their environment and automate and simplify their business processes so that
they can grow revenue, reduce costs and operate more efficiently. DO represented 32 percent of our total Services
segment revenue in 2015.
Our two primary offerings within DO are Managed Print Services (MPS), including Workflow Automation and
Centralized Print Services (CPS). The MPS offering targets clients ranging from large, global enterprises to mid-size
and small businesses, including via our partner print services channels, and governmental entities. The CPS
offering targets the on-demand, production printing, multi-channel publishing and mailroom operations needs of
governments, large enterprises and mid-size businesses.
We provide the most comprehensive portfolio of MPS services in the industry and are recognized as an industry
leader by several major analyst firms, including Gartner, IDC, Quocirca, Info Trends and Forrester. As the market
leader in MPS, Xerox helps clients cut costs, increase productivity and meet their environmental sustainability goals
while supporting their mobile and security needs. Xerox® MPS complements and provides opportunities to expand
existing BPO services. Within BPO and other accounts, Xerox® MPS helps to automate workflow and enhance
employee productivity.
Our Next Generation MPS and CPS offerings are built upon a three stage approach:
Assess and Optimize: We use best-in-class tools and processes to create a baseline of our client’s current spend,
enabling us to design a solution that reduces our client's costs by up to 30 percent while supporting our client's
sustainability goals.
Secure and Integrate: Print devices are connected in a secure and compliant way to the IT environment. In
addition, mobile print solutions are activated, security is enhanced and print server and print queue management
streamline the IT environment - all backed by Xerox help desk support.
Automate and Simplify: With the right technology securely integrated within our client’s IT environment, we are
able to automate and digitize paper-based processes, improving employee productivity. By eliminating ineffective
processes that perpetuate inefficiency and increase costs, our clients can achieve greater productivity and digital
transformation. Analytics guide strategies to bring operational excellence to routine workflows as well as industry-
specific processes.
In 2015 we continued to innovate and expand upon the solutions within the three stage approach with an increased
emphasis on Workflow Automation Services. Significant new enhancements launched in 2015 include the following:
• Xerox Secure Print Manager Suite: services to help integrate advanced print security, control, reporting and
analytics capabilities.
• Xerox Digital Alternatives: enables individuals and workgroups to complete multiple workflows within a single
application without the need for paper.
7