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Business Process
Outsourcing
An industry leader with a combination
of deep industry expertise, market-
leading automation solutions and
global delivery excellence.
Xerox 2015 Annual Report 9
Since the acquisition of Affiliated Computer
Services six years ago, markets have shifted
significantly, and the success criteria for these
businesses have become more distinct. The
structural review process underscored how much
the operating models and capital structures of
the two businesses differ due to the different
growth drivers and client needs in their
respective markets. As a result, we concluded
that the benefits each will see as an independent
company outweigh those of keeping the
businesses together. When separated, these
new companies will be able to pursue their own
strategic agendas and will have the operational
simplicity and agility to respond to shifting
market demands, allowing them to improve
on the already world-class services we provide
our clients.
$7B
Revenue
#2
BPO market
share
5%
Annual BPO market
growth 104K
Employees
$275B
Estimated market
opportunity
90%
Recurring revenues
with high renewal
rates