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FORWARD-LOOKING STATEMENTS
From time to time, we and our representatives may provide information, whether orally or in writing, including certain
statements in this Annual Report on Form 10-K, which are deemed to be "forward-looking" within the meaning of the
Private Securities Litigation Reform Act of 1995 (the "Litigation Reform Act"). These forward-looking statements and
other information are based on our beliefs as well as assumptions made by us using information currently available.
The words “anticipate,” “believe,” “estimate,” “expect,” “intend,” “will,” “should” and similar expressions, as they
relate to us, are intended to identify forward-looking statements. These statements reflect our current views with
respect to future events and are subject to certain risks, uncertainties and assumptions, including with respect to the
proposed separation of the Business Process Outsourcing (BPO) business from the Document Technology and
Document Outsourcing business, the expected timetable for completing the separation, the future financial and
operating performance of each business, the strategic and competitive advantages of each business, future
opportunities for each business and the expected amount of cost reductions that may be realized in the cost
transformation program, and are subject to a number of factors that may cause actual results to differ materially.
Should one or more of these risks or uncertainties materialize, or should underlying assumptions prove incorrect,
actual results may vary materially from those described herein as anticipated, believed, estimated, expected or
intended or using other similar expressions. We do not intend to update these forward-looking statements, except
as required by law.
In accordance with the provisions of the Litigation Reform Act, we are making investors aware that such forward-
looking statements, because they relate to future events, are by their very nature subject to many important factors
that could cause actual results to differ materially from those contemplated by the forward-looking statements
contained in this Annual Report on Form 10-K, any exhibits to this Form 10-K and other public statements we make.
Such factors include, but are not limited to: changes in economic conditions, political conditions, trade protection
measures, licensing requirements and tax matters in the United States and in the foreign countries in which we do
business; changes in foreign currency exchange rates; our ability to successfully develop new products,
technologies and service offerings and to protect our intellectual property rights; the risk that multi-year contracts
with governmental entities could be terminated prior to the end of the contract term and that civil or criminal
penalties and administrative sanctions could be imposed on us if we fail to comply with the terms of such contacts
and applicable law; the risk that our bids do not accurately estimate the resources and costs required to implement
and service very complex, multi-year governmental and commercial contracts, often in advance of the final
determination of the full scope and design of such contracts or as a result of the scope of such contracts being
changed during the life of such contracts; the risk that subcontractors, software vendors and utility and network
providers will not perform in a timely, quality manner; service interruptions; actions of competitors and our ability to
promptly and effectively react to changing technologies and customer expectations; our ability to obtain adequate
pricing for our products and services and to maintain and improve cost efficiency of operations, including savings
from restructuring actions and the relocation of our service delivery centers; the risk that individually identifiable
information of customers, clients and employees could be inadvertently disclosed or disclosed as a result of a
breach of our security systems; the risk in the hiring and retention of qualified personnel; the risk that unexpected
costs will be incurred; our ability to recover capital investments; the risk that our Services business could be
adversely affected if we are unsuccessful in managing the start-up of new contracts; the collectibility of our
receivables for unbilled services associated with very large, multi-year contracts; reliance on third parties, including
subcontractors, for manufacturing of products and provision of services; our ability to expand equipment
placements; interest rates, cost of borrowing and access to credit markets; the risk that our products may not
comply with applicable worldwide regulatory requirements, particularly environmental regulations and directives; the
outcome of litigation and regulatory proceedings to which we may be a party; the possibility that the proposed
separation of the BPO business from the Document Technology and Document Outsourcing business will not be
consummated within the anticipated time period or at all, including as the result of regulatory, market or other
factors; the potential for disruption to our business in connection with the proposed separation; the potential that
BPO and Document Technology and Document Outsourcing do not realize all of the expected benefits of the
separation, and other factors that are set forth in the “Risk Factors” section, the “Legal Proceedings” section, the
“Management's Discussion and Analysis of Financial Condition and Results of Operations” section and other
sections of this Annual Report on Form 10-K, as well as in our Quarterly Reports on Form 10-Q and Current
Reports on Form 8-K.