Volvo 2014 Annual Report Download - page 17

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Our materiality approach
The prioritization of different sustainability topics was performed
internally within the Volvo Group. To validate the internal stake-
holder scoring, a few key contacts from each stakeholder group
were invited to participate in a trial survey, in which they ranked
relevant issues.
The materiality process aims to identify the matters that stake-
holders view as most important for the Volvo Group’s ability to
create value over both the short and the long term.
Material issues
Conclusion
The summary of the 2014 evaluation shows the assessed impor-
tance and expected impact of the Group’s most material issues.
As in 2013, customer satisfaction, energy effi ciency and emis-
sions from products as well as business ethics rank the highest.
Legal compliance emerged as one of the most material issues.
More information regarding the material issues is found in the
Sustainability report 2014.
A GLOBAL GROUP 2014 OPERATING CONTEXT
TRANSPORT NEEDS TODAY AND TOMORROW
Customer satisfaction
Legal compliance
Energy efficiency (products)
Emissions (products)
Business ethics & integrity
Skilled workforce
Safety (vehicles/equipment)
Financial performance
Workplace health & safety
Innovation
Fuels (availability/quality)
Human rights
Environmental impacts (operations)
Supply chain
Risk management (ERM)
Transport system efficiency
Diversity & inclusion
Product use & end of life
Societal engagement
Leadership & knowledge sharing
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10
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20
Sustainable transport solutions Resposible BehaviorCreating Value
IMPORTANCE FOR BUSINESS SUCCESS
INFLUENCE ON STAKEHOLDER DECISIONS
Important Very important
Very important
10
3
11
4
19
1
18
13
9
2
14
5
15
17
12
6
8
16
20
7
Volvo Group materiality matrix 2014
The mat
e
holders
create v
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