Travelers 2012 Annual Report Download - page 73

our holding company in the future will depend on their statutory surplus, earnings and regulatory
restrictions.
We are subject to regulation by some states as an insurance holding company system. Our
insurance subsidiaries are subject to various regulatory restrictions that limit the maximum amount of
dividends available to be paid to their parent without prior approval of insurance regulatory authorities.
In a time of prolonged economic downturn or otherwise, regulators may choose to further restrict the
ability of insurance subsidiaries to make payments to their parent companies. The ability of our
insurance subsidiaries to pay dividends to our holding company is also restricted by regulations that set
standards of solvency that must be met and maintained.
The inability of our insurance subsidiaries to pay dividends to our holding company in an amount
sufficient to meet our debt service obligations and other cash requirements could harm our ability to
meet our obligations, to pay future shareholder dividends and to make share repurchases.
Disruptions to our relationships with our independent agents and brokers could adversely affect
us. We market our insurance products primarily through independent agents and brokers. An
important part of our business is written through less than a dozen such intermediaries. Further, there
has been a trend of increased consolidation by agents and brokers, which could impact our
relationships with and fees paid to some agents and brokers. Loss of all or a substantial portion of the
business provided through such agents and brokers could materially and adversely affect our future
business volume and results of operations.
We may also seek to develop new product distribution channels, including our current efforts to
establish a direct-to-consumer platform in the Personal Insurance segment. In addition, agents and
brokers may create alternate distribution channels for commercial business, such as insurance
exchanges, that may adversely impact product differentiation and pricing. Our efforts or their efforts
with respect to alternate distribution channels could adversely impact our business relationship with
independent agents and brokers who currently market our products, resulting in a lower volume of
business generated from these sources.
We rely on internet applications for the marketing and sale of certain of our products, and we may
increasingly rely on internet applications and toll-free numbers for distribution. In some instances, our
agents and brokers are required to access separate business platforms to execute the sale of our
personal insurance or commercial insurance products. Should internet disruptions occur, or frustration
with our business platforms or distribution initiatives develop among our independent agents and
brokers, any resulting loss of business could materially and adversely affect our future business volume
and results of operations. See ‘‘If we experience difficulties with technology, data security and/or
outsourcing relationships, our ability to conduct our business could be negatively impacted’’ below.
Our efforts to develop new products or expand in targeted markets may not be successful and
may create enhanced risks. A number of our recent and planned business initiatives involve
developing new products or expanding existing products in targeted markets. This includes the
following efforts, from time to time, to protect or grow market share:
• We may develop products that insure risks we have not previously insured or contain new
coverage or coverage terms.
• We may refine our underwriting processes. For example, in certain of our businesses in recent
years, we have substantially increased the volume of business that flows through our automated
underwriting and pricing systems.
• We may seek to expand distribution channels, such as our efforts to develop a direct-to-
consumer platform in Personal Insurance.
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