Travelers 2012 Annual Report Download - page 6

 TRAVELERS  Annual Report
Just as we emerged from the  crisis stronger than many of
our peers because of decisions we had made years earlier we are
always looking deep into the future to anticipate what might be and
how we should be prepared Sustaining our success requires long
term investments in the future of our company We continue to
invest in the people products and technology that are core to our
competitive advantages
Advocating for opportunity
We also have long recognized the value of investing in our
communities and that we have a responsibility to participate
constructively in public policy dialogue on important issues for
our industry We hope to contribute to solutions on a wide range
of issues that face our customers our agents and brokers and the
communities we serve
In  we marked the fi fth anniversary of our signature education
program Travelers EDGE Empowering Dreams for Graduation and
Employment which prepares students for success in school and in
their careers
We continued advocating on behalf of small business owners the
backbone of the US economy We hosted a national small business
symposia series and piloted a risk management education program
for women and minority small business owners in Los Angeles
We partnered with Habitat for Humanity International and the
Insurance Institute for Business & Home Safety to build aff ordable
windresistant homes in vulnerable communities
SMALL BUSINESS ADVOCACY
As one of the nation’s largest insurers of small businesses
Travelers advocated for their economic opportunity in
 The company supported public policy solutions to
the issues facing small business owners and assisted them
with education by leveraging Travelers’ expertise in risk
mitigation Travelers understands that the health of small
business is key to economic prosperity
In  Travelers took several steps to support
small business
 The Travelers Institute® the company’s public policy
division continued its “Small Business  Big Opportunity”
series to raise awareness of and identify solutions to
common challenges
 Travelers Community Relations launched a new Small
Business Risk Education program in conjunction with the
company’s Small Commercial and Risk Control businesses
By partnering with the Los Angelesbased Valley Economic
Development Center the initiative strives to empower
women and minority entrepreneurs to understand better
the risks associated with small business ownership
The program will expand to Chicago in 
 Travelers supported organizations and events focused on
small business including Small Business Saturday® a day
organized by American Express to encourage local shopping
Travelers is the fi rst insurance carrier to open an offi ce of Consumer
Information with a toll free telephone number to address questions
about insurance

Travelers introduces specially modifi ed recreational vehicles as
mobile claim offi ces to assist policyholders after disasters
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