Travelers 2002 Annual Report Download - page 20
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18
“The strength of The St. Paul Companies is its people. In Claim, our employees are committed to the busi-
ness. We’re intent on providing fair and responsive customer service. And we’re always seeking ways to
improve our service and professionalism. Our employees are specialists. When a claim is submitted, it’s
directed to an employee who specializes in a particular coverage area such as errors and omissions or
workers’ compensation. In 2002, we initiated an in-house training program for new claim employees. Part of
that training involves working with underwriters to help increase the efficiency of the claim handling process.
We know that the efficient resolution of claims is very important to our customers. As our small commercial
business expands in 2003, the claim organization will be ready to respond with specialized claim handling
services. During the past 150 years, we’ve earned a reputation for fast, fair and effective claim handling.
We plan to build on that reputation in 2003 and beyond.”
—Paul Ramsey, senior vice president, Claim
Customers buy exceptional
claim service above all