Travelers 2002 Annual Report Download - page 12

Download and view the complete annual report

Please find page 12 of the 2002 Travelers annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 100

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100

10
“In 2002, we developed all the necessary ingredients for the redesign of our Small Commercial underwriting
platform. Our agents and brokers told us what they needed, and now we’re ready to deliver. We’ve defined
our appetite for small business customers, from corner barbershops to small manufacturing companies, and
developed ‘SPCXpressSM,’ a state-of-the-art online technology platform for agents and brokers. We created a
dedicated local and regional sales force and opened a commercial service center to take care of customer
contacts on our small business policy renewals. We launched our St. Paul MainstreetSM small business seg-
ment, as well our St. Paul AdvantageSM segment, which is designed to bridge the gap between small busi-
ness and middle market customers. From quality products to competitive rates, St. Paul Small Commercial is
positioned for the future. I’m excited about the potential for small commercial business at The St. Paul. We’re
committed to creating a true specialty focus for this business, one that anticipates and meets the needs of
our small commercial customers. Our new emphasis on small commercial insurance will help us provide a
full complement of products and services for the marketplace.”
—Marc Schmittlein, president, Small Commercial
Small Commercial
launches bold new platform