Travelers 2002 Annual Report Download - page 15

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“Our 2002 success in Oil and Gas illustrates how expertise developed with a specialty focus can yield
strong results. The knowledge of underwriters enabled them to do the right job in risk selection. Claim
personnel knew how to analyze and adjust claims from the oil and gas industry. Risk control specialists
with oil and gas industry experience advised policyholders on how to improve the workplaces and reduce
the chance of losses. We’ve built solid, successful relationships with agents and brokers who also share a
specialty in oil and gas. And, to ensure access to those agents, brokers and customers, we headquartered
our unit in Houston – the oil and gas capital – and located other underwriting operations in other key cities:
Dallas, Denver, New York and Oklahoma City. We know that this expertise positions us well for the future,
because it’s enabled us to develop the products specifically needed by companies in this industry sector.
Oil and gas exploration and production business is not easy to underwrite, but with the right expertise
developed throughout our unit we have established The St. Paul as a leading insurer in this segment.”
—Rick Gustafson, vice president, Oil and Gas
Executives of St. Paul Oil and Gas, left to right:
Rick Gustafson, vice president; Carol Randall,
assistant vice president-specialty field opera-
tions; Mark Hansen, director-risk control;
Mitch Harless, claim manager.