Travelers 2002 Annual Report Download - page 10
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8
“Commercial Middle Market underwriting at The St. Paul has always been a mainstay of The St. Paul’s
commercial insurance offerings. In 2002, we not only worked to improve the ‘what’ of our business, but also
the ‘how.’ We made a commitment to excel in our underwriting decisions, cultivate and enhance our strong
business relationships with agents, and strengthen our regional focus in key areas of the United States. In
2003, we will continue the work we began in 2002, as well as focus on improving our product offerings for
mid-sized companies. We’ll revitalize our current product line for target industry segments and develop a
comprehensive approach to meeting the product and service needs of the market. We’ll also continue to
expand our special expertise in the areas of inland marine coverage and loss-sensitive casualty business.
We’re committed to continuous improvement that will reinforce our position as a leading U.S. insurance
carrier for mid-sized companies. Our tenacity, our focus, and our strong reputation for excellent service
will help us achieve this goal.”
—Dennis Crosby, president, Commercial Middle Market
Middle Market excels at
service to agents, brokers