Experian 2007 Annual Report Download - page 9

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Case study
| 07
Chris Hawkes, Head of Group Retail Credit & Risk, HSBC
600
Experian’s Strategy Management
software is already being used by
over 600 organisations worldwide
HSBC is one of the world’s largest
banking and financial services
organisations, with over 125 million
customers in 82 countries and
territories.
Everyday, HSBC makes millions of decisions in the
management of its customers’ accounts and applications.
It may be to authorise a payment to facilitate an Internet
or in-store purchase, to consider an application for a new
or increased credit limit, to determine the most
appropriate product to offer, or to decide whether a
customer can access money from a cash machine.
The ability to take those decisions quickly and accurately
is critical to the success of HSBC’s different delivery
channels and operations around the world. Just as
important is that each decision is taken in a timely,
consistent and fair manner, wherever they are made and
whatever the circumstances.
Faced with increasingly complex requirements and
customer demands, HSBC chose Experian’s Strategy
Management software to assist in the delivery of mission-
critical solutions. Strategy Management is a sophisticated
business tool, already used by over 600 organisations
worldwide, which enables organisations to automate or
simplify large volumes of decisions. It does this by
assessing relevant information and customer requests
against a wide array of regulatory, business and
commercial requirements and objectives.
“Experian’s Strategy Management solution will become
an integral part of our global business”, explains Chris
Hawkes, Head of Group Retail Credit & Risk at HSBC. “It
is enabling us to achieve consistency in decision-making
across HSBC’s diverse operations, whilst improving the
speed and quality of our decisions. For our customers, it
means that we can provide quicker decisions, offer a
wider range of products and provide options that are
more relevant to their particular needs and
circumstances. In short, it is an essential component to
delivering high quality customer service.”
“Once we have rolled it out fully across our business,
Strategy Management will be helping us make the
billions of decisions we need to make each year.”
Experian and HSBC have a longstanding relationship
spanning 21 years and six continents.
“Like HSBC, Experian operates globally, but with a strong
local focus on the markets in which it operates in order
to provide local solutions”, says Chris Hawkes. “In
Experian we have a trusted global partner with the
experience and technology to support our business going
forward.”