Wells Fargo 2006 Annual Report Download - page 3
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…for customers.
Financial services is a team sport,especially in a company as large
and diverse as Wells Fargo.We have 80+ businesses. Hundreds of
products. 158,000 team members. 6,000+ stores. Our customers
don’t expect any of us to know everything about everything.
What they do expect is that—quickly and easily—they can
find the right team member through their preferred channel
(store, ATM, phone, internet) to answer their question, provide
value-added advice, solve their financial problem or satisfy
their financial need.To do that, every Wells Fargo team member
has to be customer-focused. Responding immediately to the
customer’s need. Knowing who on our team can best satisfy
that need. Committing to follow up with the customer by a
specific time.When the customer’s satisfied, everyone gets
the credit. In this report, we show you how we do it: One team.
One Wells Fargo. Pulling together. For customers.