Experian 2008 Annual Report Download - page 35

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33Experian Annual Report 2008
Financial statements
65 – 144
Governance
38 – 64
Introduction
2 – 5
Business review
Key performance indicators
Business review
Key performance indicators
Buildings Transport
2008 2007
Countries with offices
Experian supports local and
multinational clients in over 65
countries through a network
of offices. Additional offices
were opened during the year in
Malaysia and South Korea to
support Experian’s growth in those
countries. This brought the total
number of countries where Experian
has offices to 38.
38
08
07
06
05
04
36
32
28
28
Carbon footprint
(000’s tonnes)
Experian’s environmental impact is
largely the result of energy use in
buildings and travel by road, air and
train. The Group is taking steps to
steadily reduce its carbon footprint.
Data given above reflects the Group’s major
employment units in the USA, UK, France and
Brazil which constitute over 80% of the Group
Data in respect of air travel has been included
above in 2007 and 2008 only
Full details of the methods and assumptions
used to calculate these figures can be found
in the Group’s online CR Report at
www.experiancrreport.com
1808 43
07 49
06 45
05 45
17
6
5
Buildings Transport
Number of consumer
credit bureaux
Experian’s consumer credit bureaux
provide the foundation for its Credit
Services and Decision Analytics
businesses. During the year, Experian
acquired a controlling interest in
Serasa in Brazil, the fourth largest
credit bureau in the world. Serasa
provides Experian with a commanding
position in one of the fastest growing
credit markets and increases the
number of consumer credit bureaux
owned by Experian to 15.
08
07
06
05
04
14
12
9
9
15
Revenue per employee
(US$000’s)
In the year ended 31 March 2008,
revenue per full time equivalent (FTE)
employee decreased by 5%. This was
largely the result of the acquisition of
Serasa, which significantly increased
the average number of FTE employees.
Revenue excludes discontinuing activities
Revenue per employee is revenue divided by the
average number of employees
08
07
06
05
04
270
247
217
150
258
Employee engagement
Experian’s people are a key resource
and an employee survey helps
measure their engagement with the
business. A fully engaged employee
is regarded as one with a belief in the
company and its goals, a pride in the
way it operates and a willingness to
go the extra mile.
2008 2007
Americas
UK & Ireland
EMEA
Asia Pacific
71%
53%
62%
51%
53%
56%
62%
57%
Percentage score calculated by the degree of
positive response to a specified range of questions
Score for 2007 is an amalgamation of regional
surveys conducted over a two-year period