Xerox 2013 Annual Report Download - page 7

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Xerox 2013 Annual Report
As a proof point, last year, Xerox was awarded 1,168 U.S.
patents. We hold about 12,100 active U.S. patents and,
together with our research partner Fuji Xerox, we continue to
invest over $1 billion a year in research and development.
Big data, powerful analytics. As the amount and types
of data continue to grow exponentially, so too does the
potential to revolutionize the decision-making process.
We are using the power of analytics to extract value from
proprietary data and transfer that value to clients. In doing
so, we are delivering real answers to today’s pressing issues.
In 2013, we made significant strides in enhancing our use of
data and analytics for customer
care and education. For example,
we are providing our customer
care agents with innovative call
center technology to give them
easier access to information to
address customer needs more
efficiently. And, with our Ignite™
software, which electronically
grades exams and produces analytic feedback to improve
learning, we are allowing teachers to customize education
based on a student’s progress.
Good business, good citizenship. More than ever, our
story involves the commitment to innovate for a better
world. We are focused on creating services and technologies
that reduce the impact on the environment and showcase
sustainable innovation. We are committed to helping
improve working conditions across the industry’s supply
chain. And we continue to invest in our communities
through initiatives like our Community Involvement Program
and the Xerox Foundation.
In 2013, we were named one of the world’s most ethical
companies by Ethisphere Magazine; one of the best
technology stocks by CRN.com; No. 3 in FORTUNE magazine’s
most admired companies in the computer industry; one of
the top IT innovators by InformationWeek 500; and the
U.S. Environmental Protection Agency and others recognized
Xerox for our work on climate change.
I’m grateful that we are being noticed for our contributions,
but our work in corporate responsibility and global
citizenship is never-ending. There is always more to do.
Higher value, solid returns. We implemented a number of
cost management and productivity improvement initiatives
across the business in 2013. The good news is they enabled
us to hold our expenses down while we made additional
investments to better serve our customers, increase our
competitiveness and put us on solid footing as we enter 2014.
In Services, we are well under way in implementing a five-
plank strategy that includes not only cost initiatives but also
active portfolio management to drive growth and direct
investments toward our higher-margin, more differentiated
offerings. We expect successful implementation of our five-
plank strategy will result in higher revenue growth, margin
expansion and a healthy cash flow driven by our recurring
revenue business model and increased competitiveness.
Our Document Technology business is performing well
with stabilized revenue declines, a strong market position
and good profitability and cash flow. We will continue to
nurture this resilient business in ways that maintain market
leadership while boosting our bottom line.
“ We are focused on
creating services and
technologies that reduce
the impact on the
environment and showcase
sustainable innovation.”
Xerox serves
clients in
160
countries
Xerox has more than
performing a wide
range
of functions
5,000 virtual
employees
Each year Xerox
processes over
$420 billion in
$190 billion in
payables and
receivables
Xerox is the sole
supplier & trainer
for printing &
copying gear aboard
vessels
U.S. Navy
The first live band
featured a PARC scientist
and later opened
for the
Stones
Rolling
on the Internet
The Xerox 914
was featured in
an episode of
Mad
Men