Xerox 2013 Annual Report Download - page 6

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4
We launched our next generation managed print services,
paving the way for future growth with new workflow
and digital automation for today’s connected world. Our
managed print services have been awarded highest honors
for global market leadership by industry analyst firms, a
distinction that validates the strength of our document
outsourcing business.
And, we saw investments in
Europe begin to yield benefits
with growth in our European
Services business. We will keep
up the pace in Europe and build
on investments we have made
in Asia to grow our Services
business there.
In addition, key metrics are trending well: in Services, total
contract signings were up 21 percent for the full year; new
business signings were up 5 percent; the contract renewal
rate in our business process and IT outsourcing businesses
was 92 percent; and in Document Technology, we had good
product install growth in key segments and retained our
leadership in worldwide market share.
Our shift to a Services-led company is ongoing and requires
us to constantly enhance our offerings and deliver unique
solutions to our customers. In 2014, we will continue
to invest in growing vertical markets and in expanding
internationally so that we can extend our reach to more
customers around the world.
Targeted acquisitions, strategic partnerships. During
2013, we added to our capabilities through acquisitions and
partnerships, something we’ll continue to expand in 2014.
In Services, we made our portfolio stronger by adding
service offerings in areas that complement our strengths,
such as e-learning solutions for pharmacists, cloud-
based finance and accounting services, and software
that simplifies pension administration. In our Document
Technology business we acquired Impika to advance our
presence in the high-growth production inkjet segment
and added distribution capacity in the U.S. And we’re off
to a fast start in 2014 with the acquisition of the European
customer care services company, Invoco, and a healthy
pipeline of other potential deals.
We also partnered with technology companies like HCL and
Cognizant to deliver best-in-class expertise in engineering
and software development.
World-class products, revolutionary innovation. To further
support the customer experience, we continued to develop
and deploy relevant products in 2013, like our multifunction
printers enabled with ConnectKey® technology, which have
seen sales of more than 200,000 units so far. We also had our
best year ever for sales of our iGen® family of production color
printers – including a mega-win with one of the world leaders
in personalized photo products and services.
We are benefiting from innovation as we have shifted our
investments to reflect today’s Xerox. We are stretching
the boundaries of what is possible in digital printing of
course, but we’re also creating agile business processes,
transforming data into decisions, making personalization
pervasive and enabling the sustainable and mobile
enterprise. We have hundreds of scientists, engineers and
researchers around the world, not only making our current
offerings better, but also working closely with clients to
identify problems and find simple ways to solve them.
“ Our shift to a Services-led
company is ongoing and
requires us to constantly
enhance our offerings and
deliver unique solutions to
our customers.”
PARC
Ethernet
a family of technologies for
was developed
at Xerox
local area networks
(LANs)
Xerox
human resource
employees & retirees
services to more than
11 million
provides
In 1974
the word-processing
program that led to
demoed Bravo
Microsoft Word
Xerox
PARC
Xerox
28,000
operates
servers globally
1/3 of them remotely
more than
80% of Peru’s
high-altitude
mining operations
trust
Xerox
equipment
Xerox holds the
by appointment to Her
Majesty the Queen
for Pension
Systems
Royal Warrant