Xerox 2013 Annual Report Download - page 26

Download and view the complete annual report

Please find page 26 of the 2013 Xerox annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 152

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152

Document Outsourcing
We are the industry leader in document outsourcing services. We have more than 20 years of experience and
15,000 business professionals in more than 160 countries. We help companies optimize their printing infrastructure
and simplify their communication and business processes so that they can grow revenue, reduce costs and operate
more efficiently. Document Outsourcing represented 28 percent of our total Services segment revenue in 2013. Our
two primary offerings within Document Outsourcing are Managed Print Services and Centralized Print Services.
• Managed Print Services (MPS): As the market leader in MPS, Xerox helps clients cut costs, increase
productivity and meet their environmental sustainability goals while supporting their mobile and security
needs. Our approach is built on three stages; it is a roadmap to manage clients’ information today and provide
ongoing insight for continuous innovation.
The first stage is to Assess and Optimize. We use best-in-class tools and processes to create a baseline of a
client's current spend, then we design a solution that reduces costs by up to 30 percent and that supports
sustainability goals. We look across the office and production environments to create a holistic view of the
client's printing needs, and provide the accurate information needed to take action.
The second stage is Secure and Integrate. Once we have optimized our clients’ printing environment, we
ensure that everything is connected to their IT environment in a secure and compliant way. We activate
solutions for enhanced security, printing from mobile devices and streamlining the IT environment by managing
print servers and print queues. These offerings are supported by our help desk support.
The third stage is Automate and Simplify. With the right technology in place and securely integrated into our
clients' IT environment, we improve employee productivity through automating paper-based processes by
digitizing paper documents and leveraging content management, thus creating better workflows and reducing
print.
We provide the most comprehensive portfolio of MPS services in the industry, supporting large global
enterprises down through small and midsize businesses. We are recognized as an industry leader by several
major analyst firms, including Gartner, IDC, Quocirca and Forrester.
Xerox® MPS complements and provides opportunities to expand existing BPO and ITO services. Within BPO
accounts, Xerox® MPS helps to automate workflow and enhance employee productivity. In ITO accounts, MPS
complements our clients' IT services that we currently manage and positions us as a complete IT services
provider.
• Centralized Print Services (CPS): Xerox is the world leader in CPS. We work with clients to establish a
common understanding of their business needs. We address the operational and financial aspects of their
business and create a document production service that supports revenue growth.
Within CPS, our main offerings include: On-site print center support which consists of on-demand printing and
copying, transactional printing, complete finishing, track and trace, global governance and mainframe
production printing; external print procurement; mail and distribution; creative and design; cross-media; and e-
publishing.
9