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23Xerox 2010 Annual Report
Competition
Although we encounter competition in all areas of our business, we are
the leader or among the leaders in each of our principal business segments.
We compete on the basis of technology, performance, price, quality,
reliability, brand, distribution, and customer service and support.
Our competitors in the Technology business include Canon, Ricoh,
Hewlett-Packard,Kodak,Oce,KonicaMinoltaandLexmark.Inthe
Servicesbusiness,ourlargercompetitorsareHewlett-Packard,Genpact,
Teletech, Accenture, Aon Hewitt, Computer Services, IBM and Dell.
In addition, in the Services segment, we compete with in-house
departments performing the functions that we are seeking to have
them outsource to us.
We believe that our brand recognition, reputation for our business
process and document management knowledge and expertise, innovative
technology, service, breadth of product offerings, global distribution
channels, customer relationships and large customer base are important
competitive advantages. We and our competitors continue to develop and
market new and innovative products and services at competitive prices
and, at any given time, we may set new market standards for quality, speed,
function and level of service.
Global Employment
Globally,wehaveapproximately136,500directemployees.Wehave
approximately 8,000 sales professionals, approximately 12,000 technical
service employees and over 46,000 employees serving our customers
through on-site operations or off-site delivery centers.
ACS maintains a global presence in the Business
Process Outsourcing and Information Technology
Outsourcing businesses and leverages the Xerox
distribution organizations within these geographies.
We operate in over 160 countries worldwide.
We provide the industry’s broadest portfolio of
document technology, services and software,
and the most diverse array of business processes
and IT outsourcing support through a variety of
distribution channels around the world.
• Xerox North America
North American Operations includes the United States
and Canada.
• Xerox Europe
Xerox Europe covers 17 countries across Europe.
• Developing Markets
Developing Markets supports more than 130 countries.
• Fuji Xerox
Fuji Xerox, an unconsolidated entity of which we own
25%, develops, manufactures and distributes document
management systems, supplies and services.