Xerox 2010 Annual Report Download - page 21

19Xerox 2010 Annual Report
•Government Services and Solutions: We help federal, state and
local government agencies by providing services that improve their
operatingefciency,increasethelevelofserviceprovidedtotheir
constituents, increase their revenue streams and reduce overall
operating costs of service delivery. Our service offerings include:
– Child Support Payment Processing
–ElectronicBenetsTransfer
– Student Loan Servicing
–GovernmentRecordsManagement
– Electronic Payment Cards.
• Government Healthcare: We provide our state government clients
with health program management solutions to help them administer
their programs and control the cost of healthcare. We support the
full healthcare continuum, including member enrollment, claims
processing and health management. Our service offerings include:
– Medicaid Program Administration
– Healthcare and Quality Management
– Eligibility and Enrollment Solutions
– PharmacyBenetsManagement.
• Transportation Solutions: We help transportation agencies worldwide
address the unique challenges associated with revenue collection and
regulation compliance services. From fare collection to toll and parking
solutionsandfromback-ofceprocessingtoinfrastructureinstallation,
we provide systems and services that help governments with their
transportation problems. New innovations include the Smart Card
Fare Payment Solution – a streamlined and seamless fare payment
system.Byadoptingafarepaymentsystembasedonthenancial
industry’s open standards, transit agencies can now enable riders to
tap contactless bankcards for point-of-entry payments.
Information Technology Outsourcing
We specialize in designing, developing and delivering effective IT
solutions. Our secure data centers, help desks and managed storage
facilities around the world provide a reliable IT infrastructure that
minimizes the chance of disruption to our clients’ daily operations.
With our global Information Technology Outsourcing solutions,
commercial businesses and government organizations worldwide can
focus on their competencies instead of their IT infrastructure.
Throughout our global IT services outsourcing portfolio, we:
• Infuse thought leadership and innovation
• Manage to the highest level of quality for service delivery
• Enable our customers to transform their organization.
Our ITO services include:
• Data Center Outsourcing: We provide a 24/7 support organization
thatmaintainsauniedsetoftoolsandprocessestosupportour
clients’ IT environments, including systems administration, database
administration, systems monitoring, batch processing, data backup
and capacity planning.
• Mid-range Server Outsourcing: We support our clients’ needs for
adaptable computing environments and their potential growth. We
provide comprehensive systems support services.
• Network Outsourcing: We provide telecommunications management
services for voice and data networks. We are able to leverage our
enterprise agreements, proprietary tools, procedures and skilled
personnel to provide our clients with a scalable and automated
processing environment.
• Remote Infrastructure Management (“RIM”): We provide RIM services
that allow our clients to retain control of their IT assets but outsource
the day-to-day IT operations management.
• Help Desk/Service Desk Management: We deliver specialized
service desk support from self-service to remote management and
diagnostics.
• Desktop Outsourcing: Our desktop services provide our clients with a
comprehensive approach to managing their end-user platforms and
devices. We design and execute desktop management strategies that
address and resolve issues such as enterprise bandwidth constraints,
unstable computing environments, areas of insecurity and unavailable
network resources.
• Managed Storage: Data storage requirements have become larger
andmorecomplex.Wehelpourclientsdene,monitorandoptimize
their data storage requirements while reducing the complexity of their
storage environments and associated costs.
• Utility Computing: We support large corporations with our utility
computingmodel.Utilitycomputingprovides“payforuse”pricingfor
mid-range server clients, which provides variable pricing and relieves
our clients from the burden of asset ownership.
• Disaster Recovery: We approach disaster recovery as a
multidisciplinaryfunction.Weassessourclients’specicenterprise
requirements and then deploy solutions based on these requirements.
• Security Services: Our solutions provide security from the desktop to
LAN/WAN and Internet levels. We leverage a combination of mature
methodologies and industry best practices that afford increased
ability to protect valuable data while also satisfying industry audit
requirements.
• IT Commercial Services: We possess category knowledge, tools and
processes that allow us to reduce IT and telecommunication costs for
our clients.