Xerox 2010 Annual Report Download - page 22

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20
Our Business
Document Outsourcing
We are an industry leader in document outsourcing services, with
more than 20 years’ experience and 15,000 business professionals
across 160 countries.
We help companies optimize their printing infrastructure and streamline
their communication and business processes to grow revenue, reduce
costsandoperatemoreefciently.Wespecializeintheplanningand
delivery of the following services:
• Managed print services for workplace, production environments and
virtual worker printing sites
• Consolidating in-house production and commercial printing under a
single point of control
• Improvingcommunicationprocessesandback-ofcefunctions
associated with creating, capturing, managing and routing customer,
employee and supplier information
• Designing, authoring and translating technical and user
documentation
• Creating personalized, multi-channel marketing communications.
Through these services, we:
• Help our clients save up to 30% on printing costs through managed
print services that optimize the use of document systems across an
entire enterprise
• Simplify document-driven processes, such as forms processing and
records management
• Manage in-house print operations and special events by handling
technology procurement and print/copy centers
• Makeinformationeasiertomanageandndthroughdigitalimaging,
archiving and indexing
• Generateabetterreturnoninvestmentthroughpersonalized,
multi-channel marketing communications
• Improvecommercialprintoperations,salesandprotsthrough
document outsourcing.
As the market leader in managed print services, our approach to
optimizing across all print environments allows our customers to
print from anywhere to anywhere in a seamless way, while ensuring
compliance with budget targets, security protocols and environmental
sustainability programs.
Other
The Other segment primarily includes revenue from paper sales,
wide-formatsystems,andGISnetworkintegrationsolutionsand
electronic presentation systems. Paper comprised approximately
58% of the revenues in the Other segment.
Geographic Information
Our global presence is one of our core strengths. Overall, approximately
36% of our revenue is generated by customers outside the U.S.
Currently, ACS generates approximately 10% of its revenue outside the
U.S.Wehaveasignicantopportunitytoleverageourglobalpresence
and customer relationships to expand the ACS business in Europe and
developing markets.
Cloud Computing
Xerox is uniquely positioned to bring the best
of enterprise-level Cloud services to our clients.
We’ve been involved in virtualization and
on-demand services for more than 20 years –
driving the evolution from mainframe computers
to the ASP model to utility computing. Cloud
is the next step in this evolution; representing
the maturation of what our company has
been doing all along. Our strength is delivering
secure, enterprise-level Cloud solutions to
large organizations with multi-site applications
and large transaction volumes. We create
and execute the entire solution – from the
initial consultation and development of the
most appropriate Cloud strategy to the
phased transformation.