Xerox 2010 Annual Report Download - page 12

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10
Business Overview
We provide the industry’s broadest portfolio of document technology,
services and software, and the most diverse array of business process
and IT outsourcing support. Our document technology offerings serve
businesses of all sizes and across industries to deliver solutions for both
the workplace and production print environments. We leverage our
technology and the document expertise of our employees to deliver
further value for our customers through our document outsourcing
solutions, which help customers improve their productivity and reduce
costs. We have transformed our business with the acquisition of
AfliatedComputerServices,Inc.(“ACS”)inFebruary2010,whichallows
Xerox to capitalize on the rapidly growing services market. Through our
business process and IT outsourcing we offer global services from claims
reimbursement and electronic toll transactions to the management of
HRbenetsandcustomercarecenterstotheoperationofacompany’s
technology infrastructure.
Our Business
With sales of $22 billion and operations
in 160 countries, we are the world’s leading
enterprise for business process and document
management. We focus on managing the
documents and millions of transaction touchpoints
that simplify the ways real business gets done.
We are a leader in a large, diverse and
growing market estimated at over $500 billion
(inbillions)
• $250B Information Technology Outsourcing
We specialize in designing, developing and delivering
effective IT solutions. By outsourcing their IT infrastructure,
companies are able to streamline and improve their
IT functions while reducing costs and improving their
competitive position. We apply thought leadership,
innovation and operational excellence to deliver the
highest level of service delivery to our customers.
• $150B+ Business Process Outsourcing
Wearethelargestworldwidediversiedbusinessprocess
outsourcing company in the large and growing BPO market.
The BPO market comprises the outsourcing of non-core,
mission-critical business processes and functions that
clients need to run their day-to-day operations. The market
is very broad, encompassing horizontal business processes
suchashumanresourcemanagementandnanceand
accounting,aswellasindustry-specicbusinessprocesses.
• $130B Document Management
We are well-positioned to lead in this market. The
innovation that we bring to document systems, software
and integrated solutions is unparalleled in the industry and
is built into our broad portfolio of technology and services.
These market estimates are calculated by leveraging third-party forecasts
fromrmssuchasInternationalDataCorporationandInfoSourcein
conjunction with our assump tions about our markets.
$150+
$130
$250