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18
Our Business
Business Process Outsourcing
Wearethelargestworldwidediversiedbusinessprocessoutsourcing
company, with focused offerings in education, transportation,
communication,healthcare,government,nanceandaccounting
services, manufacturing, consumer goods and retail. Our BPO service
offeringsarefocused,transaction-intensive,back-ofcefunctions.Our
BPO services include:
•
Human Resources Services: We provide a comprehensive portfolio of
humanresourcessolutionsthatallowourclientstobenetfrombest
practices, our subject matter expertise, consulting and technological
solutions. Our human resources services include:
– HR Consulting
– HR Outsourcing
–TotalBenetsOutsourcing
– Learning.
• Customer Care: One of our core values is delivering a positive customer
care experience. We have years of experience providing customer care
outsourcingservicesthatcanimproveproductivity,efciencyand
customer retention. Services include:
– Strategic Advisory Services
– Account Activations
– Collections
– Device/Technical Support.
• Finance and Accounting Outsourcing:Ournanceandaccounting
servicesallowourclientstobenetfromourglobaldeliverymodel
and our quality management systems, resulting in better accuracy
and timeliness, and reduced risk for our clients. Services include:
– Accounts Payable, Accounts Receivable
– Billing
–GeneralAccounting
– Tax Management
– Treasury and Risk Management
– Time and Expense Reporting.
• Healthcare Payer and Insurance: Wedeliveradministrativeefciencies
to our healthcare payer clients through our scalable and flexible
transactional business solutions, which encompass both our global
delivery model and domestic payer service centers. Services include:
– Healthcare Payer Claim Processing
– Healthcare Payer Customer Care
– Cost Recovery, Audit, Cost Avoidance.
• Healthcare Provider: Our healthcare provider business offers services
andsolutionstomeetthecriticalnancial,operationalandclinical
needs of the healthcare provider industry. We offer a full range of
services, including:
– Consulting Solutions
– Revenue Cycle Management
– Application Services.
Services Revenue Mix
• 53% Business Process Outsourcing
BPO, which provides a multitude of services for
our customers, is the largest component of the
Services segment.
• 34% Document Outsourcing
Our DO business provides services that help customers
optimize their printing infrastructure and streamline their
communication and business processes.
• 13% Information Technology Outsourcing
Our ITO business allows our customers worldwide to focus
on their competencies instead of their IT infrastructure.
34%
13%
53%