Wells Fargo 2013 Annual Report Download - page 12

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Relationships,
not transactions.
In Ames, Iowa, when residents need a Honda car or Nissan truck,
they think of Lithia Motors, Inc. The dealership’s general manager,
MikeGougherty, is passionate about how his team serves customers
and also about receiving outstanding customer service from their
relationship with WellsFargo Dealer Services.
WellsFargo’s Robert Lyles manages the Regional Business Center
in Omaha, Nebraska, which is one of 54 across the U.S. They keep
WellsFargo credit and loan decisions as close to car dealers and
customers as possible. Such local knowledge is why Lithia knows
it can count on WellsFargo Dealer Services to provide abroad
spectrum of financing options during any economic cycle.
Gougherty said, “I like the fact that, if needed, we can talk about
the people behind a car deal, because it’s all about relationships,
nottransactions.” He also knows Lithia can count on WellsFargo
forcash management, real estate lending, and other services
thathelp the business operate more eciently.
WellsFargo Dealer Services helped finance transportation for
1.2million Americans in 2013 and is the top used-car and overall
auto lender (excluding leases) in the U.S.
Wells Fargo’s Robert Lyles (left) with Mike Gougherty | Ames, Iowa
