Time Warner Cable 2014 Annual Report Download - page 4

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Getting Stronger in 2015
The tremendous momentum we built in 2014 has continued, and increased, into
2015. In fact, the irst quarter of 2015 was our best subscriber quarter ever. We
added the most customer relationships ever, the most triple plays ever and the
most voice customers ever. And, notably, for the irst time since the irst quarter
of 2009, we added video subscribers. At the same time, we improved the overall
quality of our subscriber base...with more customers taking higher tiers of service,
paying us more for those services and remaining with us longer.
The business services team continues to execute well from a proven playbook.
For the 15th consecutive quarter, business services revenue grew by more than
$100 million year over year. And even as we invest in future sales growth, business
services proit margins are improving and making an even greater contribution to
our bottom line.
As we look forward to the rest of 2015, we will continue to strive to deliver even
better customer service, make investments to improve the reliability of our
network, enhance training and tools for our customer service, sales and retention
agents, make our products better, deploy new and more capable equipment in
our customers’ homes, and roll out TWC Maxx...which, beyond increasing
speeds, has become for us a new way of doing business to transform the
customer experience.
In business services, we’ll continue to expand our network, automate
and standardize our processes, augment our product portfolio and
improve productivity.
In summary, and put simply, I feel great about the overall health and momentum of
our company.
To my Time Warner Cable colleagues, who performed so admirably in a year illed
with great uncertainty, I again thank you. I am extremely appreciative of the way
you have come together to make us a stronger and better company. I couldn’t be
more proud to lead our organization.
To our customers, we remain committed to providing you with the service you
expect and to oering you compelling products at a price that delivers great value.
And inally, to our shareholders, thank you for your continued support and
conidence in us as we move this great company forward.
Sincerely,
Robert D. Marcus
Chairman and Chief Executive Oicer
May 2015