Time Warner Cable 2014 Annual Report Download - page 12

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IntelligentHome
TWC offers IntelligentHome, a state-of-the-art security and home management service, in substantially all of its
operating areas. TWC’s broadband cable system connects the customer’s in-home system to TWC’s technologically-
advanced emergency response center with cellular backup support. In addition to providing traditional security and fire
monitoring, the service allows customers to remotely arm or disarm their security system, monitor their home via indoor
and outdoor cameras and remotely operate key home functions, including setting and controlling lights, thermostats and
door locks. To obtain IntelligentHome service, customers must subscribe to TWC’s high-speed data service.
As of December 31, 2014, TWC served 85,000 IntelligentHome customers.
Business Services
TWC offers a wide and growing variety of products and services to business customers, including high-speed data,
networking, voice, video, hosting and cloud computing services. TWC offers these services at retail and wholesale using
its own network infrastructure and third-party infrastructure as required to meet customer needs. TWC’s retail customers
range from small businesses with a single location to medium-sized and enterprise businesses with multiple locations as
well as government, education and non-profit institutions. TWC’s wholesale customers are primarily other service
providers, such as telecommunications carriers and network and managed services resellers. As of December 31, 2014,
TWC served 687,000 business customers.
Data Services
TWC offers business customers a variety of data services, including Internet access, network services and wholesale
transport services.
Internet access. TWC offers a variety of high-speed data service tiers, each with attributes tailored to meet the
different needs of its customers. TWC offers asymmetrical Internet access with downstream speeds up to 300 Mbps. TWC
also provides dedicated Internet access to businesses over its fiber network, offering symmetrical speeds up to 10 gigabits
per second (“Gbps”).
Network services. TWC offers Ethernet-based network services that enable businesses to interconnect their
geographically dispersed locations and local area networks (“LANs”) in a private network, with speeds up to 10 Gbps. In
addition, TWC offers 10 Gbps, point-to-point optical wave service on a limited basis.
Wholesale transport services. TWC offers wholesale transport services to wireless telephone providers for cell tower
backhaul and to other service providers to connect customers that their own networks do not reach.
As of December 31, 2014, TWC served 578,000 business high-speed data subscribers.
Video Services
TWC offers business customers a wide spectrum of video services, including a full range of video programming tiers
and music services targeting businesses of different sizes and across key industries, such as hospitality, healthcare and
education.
As of December 31, 2014, TWC served 203,000 business video subscribers.
Voice Services
TWC offers business customers voice services that include both multi-line phone service and trunk service.
Multi-line phone. TWC’s multi-line business voice service, Business Class Phone, offers business customers a range
of calling plan options along with key business features, such as call hunting, extensive call forwarding options, call
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