Time Warner Cable 2014 Annual Report Download - page 11

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whole home DVRs, or “Enhanced DVRs,” which allow customers to watch and record six shows simultaneously and
record up to 150 hours of HD programming. TWC also offers Start Over, which enables digital video subscribers using a
TWC-provided set-top box to restart select “in progress” programs directly from the relevant channel.
New ways to watch. TWC, through its TWC TV apps, enables in-home viewing of up to 300 channels of live
programming and over 7,000 hours of VOD programming on a variety of devices, including Apple iOS and Android
tablets and smart phones, Amazon Kindle Fire tablets, Roku streaming players, Samsung Smart TVs, Xbox 360 video
game consoles and Fan TV streaming players, as well as on PC and Mac computers via www.twctv.com. In addition,
subscribers are able to use their device or computer to, among other things, access the interactive program guide, browse
and start VOD programs and change television channels on compatible TWC set-top boxes.
Through the same TWC TV apps, residential video subscribers are able to watch up to 41 live channels and 2,000
hours of VOD content from 48 networks on a “TV Everywhere” basis outside the home. During 2015, TWC expects to
continue to add programming to its TWC TV apps and increase the number of platforms on which it is available. In
addition, TWC provides its video subscribers with access to over 80 network owned and managed TV Everywhere sites
and apps, such as HBO GO and WatchESPN, through a growing number of supported devices at no additional charge.
As of December 31, 2014, TWC served approximately 10.8 million residential video subscribers.
High-speed Data Services
TWC offers a variety of high-speed data service tiers, each with attributes tailored to meet the different needs of
TWC’s subscribers. These tiers provide a range of speed (from up to 2 to up to 300 megabits per second (“Mbps”)
downstream), price and consumption (unlimited, 30 gigabyte (“GB”) and 5 GB) levels. TWC’s high-speed data service
also provides communication tools and personalized services, including email, PC security, parental controls and online
radio, at no additional charge.
Most of TWC’s high-speed data customers have access to a nationwide network of more than 300,000 WiFi hotspots,
referred to as “Cable WiFi,” for no additional charge. Cable WiFi is provided under agreements TWC has with a group of
other U.S. cable companies to offer each other’s high-speed data subscribers access to their respective WiFi networks. As
of December 31, 2014, TWC had deployed nearly 70,000 TWC WiFi Hotspots. TWC’s Basic and “Everyday Low Price”
tier subscribers may access the TWC WiFi Hotspots and Cable WiFi for a fee. During 2015, TWC intends to continue to
increase the number of WiFi hotspots available to its high-speed data subscribers.
As of December 31, 2014, TWC served approximately 11.7 million residential high-speed data subscribers.
Voice Services
TWC’s residential voice service offers customers unlimited calling throughout North America, China and Hong
Kong, together with a variety of calling features, including call waiting, call forwarding, distinctive ring and caller ID,
generally for a fixed monthly fee. TWC also offers a number of plan options that are designed to meet customers’
particular needs, including local-only, unlimited in-state and international calling plans, such as the Global Penny Phone
Plan, which enables customers to call over 50 countries for only a penny per minute, and the International OnePrice Plan,
which provides customers with 1,000 minutes per month to call over 100 countries. In addition, during 2014, TWC
launched the Phone 2 Go app, which allows voice customers to access their home phone service on a mobile device for no
additional charge over a WiFi or cellular data connection. Through the Phone 2 Go app, voice customers are able to
receive and place calls and send text messages on a mobile device using their home number and calling plan as well as
view and manage voicemail from their home phone. TWC also provides a free web portal, VoiceZone, which allows voice
subscribers to customize their service features, set up caller ID on PC and block unwanted calls. Customers with TWC’s
voicemail service may also use VoiceZone to listen to, download and email their messages at no additional charge.
As of December 31, 2014, TWC served approximately 5.3 million residential voice subscribers.
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