Delta Airlines 2009 Annual Report Download - page 173
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EXHIBIT A—DELTA CONNECTION GOALS:
Delta Connection's Operational Performance will be based on the number of times during 2010 that the group of Delta Connection carriers meets or
exceeds its monthly operational goals for completion factor and on-time arrival performance (the "Delta Connection Goals"). The 24 monthly Delta
Connection Goals are included on the following tables:
On-Time Arrival
Completion Factor Performance
Month in 2010 2010 Goal 2010 Goal
January 97.3% 77.2%
February 97.5% 78.0%
March 97.9% 79.3%
April 98.2% 81.9%
May 98.8% 84.6%
June 97.7% 78.9%
July 97.7% 77.5%
August 97.8% 78.9%
September 98.6% 85.2%
October 98.9% 84.5%
November 98.9% 85.2%
December 97.3% 75.4%
Total 98.1% 80.5%
A. The primary source of reported metrics used to calculate performance will be performance reports provided by each Delta Connection carrier on a
daily basis and validated by Delta Connection Performance Management.
B. All domestic and international Delta Connection carrier system operations subject to capacity purchase agreements and/or revenue proration
agreements will be included in the performance measures, including the operations of ASA, Chautauqua, Comair, Compass, Freedom, Mesaba,
Pinnacle, SkyWest and Shuttle America, but excluding any revenue proration operations with respect to which passenger reservations are not
reflected on Delta's reservations system (the "Delta Connection Program"). In the event that a carrier enters or leaves the Delta Connection
Program, that carrier's operations will be included or excluded from the performance measures as applicable.
C. The monthly calculation for completion factor will be as follows:
1. Add all Delta Connection scheduled system operations for the month.
2. Add all Delta Connection system completed flights for the month (including flights canceled by one carrier and covered by another via an extra
section, which also includes flights changed to Delta or Northwest aircraft).
3. Divide the result of C.2 by the result of C.1 for a combined Delta Connection system completion factor.
D. The monthly calculation for on-time performance will be as follows:
1. Add all Delta Connection completed system operations for the month.
2. Add all Delta Connection system on time operations for the month. On time operations are defined as the number of flights that arrive at the
scheduled destination within 15 minutes of the scheduled arrival time.
3. Divide the result of D.2 by the result of D.1 for a combined Delta Connection system on-time performance measure.
E. All calculations will be performed and validated by Delta Connection Performance Management.