Xerox 2002 Annual Report Download - page 8

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6
Fourth, decisiveness. I’ll set clear direction for our people. I’ll
hold people and businesses accountable. There will be no
sacred cows. If a product development program falters, we’ll
end it quickly. If a business isn’t profitable and has no credible
plan to become profitable fast, we’ll shut it down. If we see an
opportunity, we’ll grasp it. Decisiveness in planning and speed
in execution will become hallmarks of the Xerox culture.
Fifth, execution. We will continue to introduce competitive
technology, to drive costs down, to streamline our business,
and to execute against our business model. To ensure that
we are best in class in every aspect of our business, we have
introduced Xerox Lean Six Sigma – a powerful set of tools
that will drive improved results.
Our investors put a lot of faith in us. I take that very seriously.
And I insist that all our people do as well. We have too much
opportunity in front of us to fail. I’m excited by the challenges
and so are our people. And we’re eager to give you a good
return on your trust.
All of us at Xerox firmly believe that our best days are still
ahead of us. Thank you for the confidence you have placed in
us. Our collective task at Xerox is to earn that confidence and
to give you a good return on your investment.
Anne M. Mulcahy
Chairman and Chief Executive Officer
March, 2003