Xerox 2002 Annual Report Download - page 6

access information quickly anytime, anywhere. They want to
outsource parts of their business that others can do more
effectively. They want to be able to market more effectively
and to serve their customers more efficiently.
Increasingly, these business leaders are turning to Xerox
for help:
• That’s why Bank of America asked Xerox to manage its
fleet of 63 hundred digital multifunction devices and two
thousand light lens copiers – a three-year contract worth
over $50 million that will save money for the bank.
• That’s why UnitedHealth Group called on Xerox to manage
their extensive human resource records as they migrate to a
paperless Internet world. Their twin goals are lower costs
and improved customer satisfaction.
• That’s why Lloyd’s TSB asked Xerox to manage seven
digital print centers that form the heart of their marketing
communications operations – at an annual expected savings
of $10 million.
In today’s economy, businesses and organizations of all sizes
face the challenge of improving their performance or being
overtaken by the tide of change -- whether it’s more effective
communication with customers, leveraging what a company
knows, exploiting the opportunity of new technology, or sim-
ply reducing costs and boosting productivity, improving
results requires rethinking how work gets done. This is what
Xerox does best. Our vision is both simple and powerful:
“Helping people find better ways to do great work.”
Since the introduction of the plain paper copier, Xerox has
been about transforming the workplace. Through our world-
class research and technology; our expertise in printing and
production; our skills and experience in content, document,
and knowledge management; and our experience in process
innovation, we serve as change agents, enabling customers
to improve business processes and bottom line results.
What Shareholders Can Expect
It would not be an exaggeration to say that our performance
last year has gone a long way to restoring both our health,
4
access information quickly anytime, anywhere. They want to
outsource parts of their business that others can do more
effectively. They want to be able to market more effectively
and to serve their customers more efficiently.
Increasingly, these business leaders are turning to Xerox
for help:
• That’s why Bank of America asked Xerox to manage its
fleet of 63 hundred digital multifunction devices and two
thousand light-lens copiers – a three-year contract worth
over $50 million that will save money for the bank.
• That’s why UnitedHealth Group called on Xerox to manage
their extensive human resource records as they migrate to a
paperless Internet world. Their twin goals are lower costs
and improved customer satisfaction.
• That’s why Lloyd’s TSB asked Xerox to manage seven
digital print centers that form the heart of their marketing
communications operations – at an annual expected savings
of $10 million.
In today’s economy, businesses and organizations of all sizes
face the challenge of improving their performance or being
overtaken by the tide of change – whether it’s more effective
communication with customers, leveraging what a company
knows, exploiting the opportunity of new technology, or sim-
ply reducing costs and boosting productivity, improving
results requires rethinking how work gets done. This is what
Xerox does best. Our vision is both simple and powerful:
“Helping people find better ways to do great work.”
Since the introduction of the plain paper copier, Xerox has
been about transforming the workplace. Through our world-
class research and technology; our expertise in printing and
production; our skills and experience in content, document,
and knowledge management; and our experience in process
innovation, we serve as change agents, enabling customers
to improve business processes and bottom line results.
What Shareholders Can Expect
It would not be an exaggeration to say that our performance
last year has gone a long way to restoring our health, our
Declining SAG
($ millions)
2000 2001 2002
4,437
0
2002
5,518
4,728