Volvo 2004 Annual Report Download - page 40

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38 Corporate values
Quality expresses our mindset, that we
provide products and services that can be
trusted. In all aspects of our business,
from product development and manufac-
turing to delivery and customer support,
the focus is on the customers’ needs and
expectations.
Being able to offer products with ever-
increasing quality require considerable
commitment from all employees and thus
quality issues have the highest priority at
all levels in the organization.
Quality policy
The quality goal, expressed in the Group’s
quality policy, is to be ranked as a leading
force in quality issues among the global
manufacturers of vehicles and transport-
related products.
This commitment
is based on cus-
tomer focus,
involvement
from leaders
at all levels,
participation
of all em-
ployees, and
a process-
oriented cul-
ture focused
on continuous
improvements. All
units within the Group
have action plans for improve-
ments.
Quality, Safety and Environ-
mental care express the
Volvo Group’s ambition to
create value for our cus-
tomers and to contribute to
sustainable development.
Volvo’s operations have been, to a
large extent, value-driven since the
very beginning. The founders declared
at an early stage that Volvo’s business
would be based on concern for peo-
ple. Safety, quality, reliability and
responsibility became key elements
in operations and products.
Environmental care was added in the
early seventies.
Powered by this long tradition,
the corporate values have become
an integral part of all activities in the
Group, through the whole value chain.
They are expressed and defined by
Groupwide policies and in the Volvo
Group’s overarching guidelines for
corporate culture, The Volvo Way.
CORPORATE
VALUES QUALITY