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CORPORATE SOCIAL RESPONSIBILITY REPORT
Lenovo Group Limited 2012/13 Annual Report
84
Corporate Quality Policy
Lenovo has an overriding worldwide commitment to the quality of the products, solutions and services we provide to
our customers. Quality is recognized as a fundamental component of the value customers receive from Lenovo. Lenovo
is committed to customer satisfaction by delivering products that are of superior quality to comparable offerings from
our competitors.
Lenovo is committed to the goals of achieving customer satisfaction, delivering superior products, solutions, and
services and ensuring we meet customer requirements. Recognizing that the marketplace is the driving force behind
everything we do, Lenovo implements effective business processes that support value creation for our customers and
our stakeholders.
Lenovo leaders are responsible for establishing objectives and using measurements to drive continual improvement in
quality and customer satisfaction. All Lenovo employees are expected to contribute to continual improvement as an
integral part of our quality management system.
Original signed by
Yuanqing Yang, Chief Executive Officer
The Environment
Lenovo is committed to accountability and leadership in environmental affairs and continues to build upon a history of
environmental achievement. This commitment is documented in Lenovo’s corporate environmental affairs policy which
applies to all operations and forms the foundation of Lenovo’s Environmental Management System (EMS). The EMS
establishes the framework through which Lenovo manages all facets of its environmental aspects and drives continuous
improvement in its environmental performance. Lenovo’s EMS is ISO 14001 certified and covers the company’s global
manufacturing, research, product design and development activities for personal computers and related products, servers,
and digital and peripheral products. Lenovo’s EMS assures the highest level of environmental protection for Lenovo’s
products as well as Lenovo’s site operations worldwide. Facilities included in Lenovo’s ISO 14001 registration are listed in
the table below.
ISO 14001 Registered Manufacturing & Development Facilities
Location Primary Function(s)
No. 6 Chuangye Road, Beijing, China Manufacturing – Administration
No.2 Building, No. 8 Chuangye Road, Beijing, China Manufacturing – Administration
No. 32 Chuangye Middle Road, Beijing, China Manufacturing – Administration
No. 6 Shangdi West Road, Beijing, China Development
Lenovo Science & Technology Park, Huiyang , China Manufacturing
No. 316 Boulevard Escobedo, Apodaca, NL, Mexico Manufacturing
1009 Think Place, Morrisville, NC, U.S. Development – Administration
No. 68 Building, 199 Fenju Road, Shanghai, China Manufacturing
No. 2 Building, 955 Shangfeng Road, Shanghai, China Manufacturing
696 Songtao Road, Shanghai, China Development
No. 88 Tianjian Road, Chengdu, China Manufacturing
ISH2 and Shuncang Buildings, Shenzhen, China Manufacturing
Nanyi Road, Shenzhen, China Development
RS No. 19, Thavalakuppam Village, Pondicherry, India Manufacturing
6540 Franz Warner Parkway, Whitsett, NC, U.S. Fulfillment Center
3-6-1 Minatomirai, Nishi-ku, Yokohama, Japan Development
No. 999 Qisan North 2nd Road, Xiamen, China Manufacturing